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IT Support Technician

Company: A.C. Coy
Location: Bridgeville
Posted on: November 22, 2021

Job Description:

Overview: Our Client, a growing provider of Managed Services, Network Security Consulting, and Cloud-based services, is currently seeking candidates to fill several full-time IT Support Technician roles. These team members will play a key roles in ensuring the successful resolution of client issues by providing expertise regarding networking, desktops, virtualization, and security.Located just 15 minutes South of downtown Pittsburgh, the company offers a high degree of remote/hybrid/in-office flexibility, a fun, relaxed atmosphere and a true team setting - plus an excellent salary & benefits package with generous PTO. This will be a great career opportunity for a motivated IT professional to grow their technical skills, gain certifications, and gradually take on additional responsibilities within the team. Responsibilities: Provide end-user remote support and remediation for automated incidents as assigned.Work on Support incidents that come in via phone, email, or customer portal.Monitor and manage system alerts and notifications, and respond accordingly through service incidents.Support technical issues involving Microsoft's core business applications and operating systems.Support disaster recovery solutions.Installation and configuration of workstations.Malware removal.Configure users in Microsoft Domain Environment.Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.Install and configuration of a variety of Line of Business Applications.Support print quality and printer networking issues Qualifications: 1+ years of IT support experience for Level 1; 5 years for Level 2Demonstrated ability to solve problems and quickly learn new technology.Experience with PSA and RMM tools.

Keywords: A.C. Coy, Pittsburgh , IT Support Technician, Professions , Bridgeville, Pennsylvania

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