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SENIOR SYSTEMS ANALYST, IMPLEMENTATION

Company: Excela Health
Location: Greensburg
Posted on: April 10, 2021

Job Description:

DescriptionJob Summary:SYSTEMS IMPLEMENTATION ANALYST - Under the supervision of the Director, the Systems Analyst is responsible for implementing, upgrading, supporting applications and ensuring data quality and integrity. Ensures projects and information services are delivered timely and in line with the mission and strategic objectives of Excela Health.Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values.TECHNICAL STANDARDSEssential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.+ Core Essential Functions: + Regular, consistent, on-site, and timely attendance.+ Strategic Delivery of Information Services+ Ensures that all informational services performed and delivered fully supports the vision, mission and strategic objectives of both the organizational and departmental strategic plan.+ Customer Service+ Consistently demonstrates exemplary customer service skills and communications at all levels.+ Build customer confidence in information services delivered by responding to customer needs in a timely, delightful and empathetic manner.+ Data Quality and Integrity+ Ensures that all data delivered, regardless of the delivery method, e.g. electronic, digital, hardcopy etc. is 100% accurate, concise and reliable.+ Develop and employs data monitoring and testing methods to ensure data integrity.+ Reinforces data quality standards by guiding and monitoring customers in the use of best practices that will support and maintain data integrity.+ Accountability+ Assumes responsibility for all facets of individual job performance and the subsequent impact of the delivery of information services.+ Initiates corrective action and communications to rectify performance or delivery issues.+ Active in the process re-engineering and involved in change management.+ Software Application Administration+ Manages assigned software applications by supporting and guiding customers in the maintenance of software functions, tools, tables or dictionaries.+ Responds to and logically troubleshoots / debugs software problems.+ Identifies and resolves or escalates and communicates operational failures to the necessary parties, e.g. technical services, vendors, IT Management, stakeholders etc.+ Gathers, analyzes, recommends and submits software application enhancements to vendors with stakeholder approval.+ Assumes responsibility and acts as project manager for all software application upgrades, patches / or STI activities.+ Proactively monitors the performance of software applications or related services, e.g. ad hoc files, databases, etc., and resolves or escalates any problem situation.+ Business Analysis+ Interprets, analyzes and documents customer business practices and workflows as they relate to the implementation and delivery of new information products or services.+ Seek business process improvements by working with customer to identify best practices and / or software application, optimization and enhancements.+ Exercise creativity and resourcefulness to gather information; network with fellow vendor clients; conduct product searches; pursue software application enhancements in the pursuit of business process solutions.+ Recommend, document and communicate business practice resolutions.+ Acquire stakeholder sign-off; develop project charters and complete preparations for implementation and / or transition+ Accountable for the achievement of results.+ An agent for transformation.+ Works with management and Human Resources staff to enhance processes and define new responsibilities for employees working in the re-engineered processes.+ Instrumental in process re-engineering and involved in change management.+ Achieves the results specified in the requirements documents.+ Project Management+ Understands and utilizes project management principles to facilitate implementation and delivery of new information products or services and maybe assigned project manager role.+ Conducts project management activities in accordance with the departmental project management model.+ Employs the use of project management tools, when applicable, to facilitate the implementation and delivery of new information products or services.+ Participates in the management of information and or as outlined in the JCAHO Standards if appropriate.+ Contributes to Information Management planning.+ Contributes to the maintenance of confidentiality and security.+ Contributes to the effective management of processes.+ Provides decision support information.+ Contributes to making knowledge based information readily available.+ Contributes to maintaining the integrity of the patient medical record.+ Specialty Essential Functions:+ Builds and customizes applications for all areas of assigned systems+ Coordinates quality driven activities with Lab and IT resources to address impact of change on other systems and processes.+ Examines data to determine integrity and quality outcomes. Analyzes and resolves data quality problems and communicates solutions as needed+ Assembles teams as needed.+ Is a designated vendor contact. Initiates communications with vendors for problem solving. Participates on product selection teams and acts as advisor to Director+ Builds, tests and implements assigned system(s) enhancements, patches, updates, fixes, etc.+ Communicates changes to end users. Ensures users on educated on changes+ Tests and quality assures certain interfaces - assures cabling and data flows are tested and operational.+ Confirms accurate billing interfaces when applicable+ Maintains assigned Information Systems to ensure integrity of the system and optimal operation of the application.+ Monitors system operation and acts as database administrator+ Performs system maintenance, anticipates problems and takes action to prevent / resolve+ Maintains documentation of software maintenance and maintenance logs.+ Maintains an inventory of system and peripheral devices.+ Problem solves and reports compromised data or systems quality. Proactively initiates problem solving skills too logically and timely resolve problems as soon as possible.+ Works with peers, mgmt. and customers to develop to processes and operational protocols. Documents the same and ensure peer and user education on newly developed policies and procedures.+ Complies with regulatory agencies.+ Maintains the system and related policies procedures to assure compliance with third party regulatory agencies, i.e. HIPAA, JCAHO, E, etc.+ Assures regulatory regulation readiness including maintenance or preparation of standards and documents are assembled and ready at all locations.+ Maintains billing requirements under the direction of the IT Financial Systems Director.+ Investigates compliance issues and works to resolve+ Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).+ Performs other duties as assigned+ Required Skills and Knowledge: Minimum level of education, skills and abilities necessary in performing the job.Education:+ Completion of Bachelor's Degree in Information Technology or Related FieldCertification / Licensure / Regulation:+ Proven experience with managing projects.+ Act 34-PA Criminal Record Check from the PA State Police systemPrior Experience:+ 5 years' experience in IT analysis and applications system environment.+ Proven experience with managing projectsOther Skills and Abilities:+ Functional Skills on PC and Related Software (Microsoft Office)+ Knowledge of basic Office Equipment such as copier, fax machine, etc.+ Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs+ Proficiency in Microsoft Office including Outlook+ Excellent communication, interpersonal and organizational skills+ Strong leadership ability, independent thinking and decision-making ability; analytical problem solving skills, sound judgment; excellent oral and written communication skills, must be able to function in a team environment.+ Proficient oral and written communication skills+ Ability to multi-task and prioritize assignments+ Prepared to continually expand and maintain job knowledge and skills to adapt to ever changing customer needs. Proficient with MS Project and Visio. Willing to respond to off hour's emergency requests for IT application support. Able to travel out of town and participate in overnight travel for education classes, conferences and site visits when needed.Preferred Factor:These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.+ Master's Degree in IT, Business, or related field+ Prior Information Technology Systems and health care experience. Prior report writing experience a plus Prior project management experience a plus.+ Certified Associate in Project Management (CAPM)The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.+ Essential Working Conditions:Constantly = (5 1/2 to 8 hours or more) or 200 reps/shiftOccasionally = (1/4 to 2 1/2 hours) or 2 - 32 reps/shiftFrequently = (2 1/2 to 5 1/2 hours or more) or 32 - 200 reps/shiftRarely = (Less than 1/4 hours) or 85 dB)Extreme ColdExtreme HeatOccasionallyMechanical HazardsOperates VehicleRotates all shifts10 - 12 hour shiftsFrequentlyOvertime (more than 8 hrs. /shift, 40 hours/week)Confined Spaces-Cramped Quarters (Labeled)ConstantlyOn Call8 hour shiftsProtective Equipment:NeverRespirator-Breathing EquipmentEyeHead (hard hat)HearingFeet, ToesBodyFrequentlyHandsOccupational Exposures:NoneVII. Essential Physical Conditions:MarginalFrequently = (2 1/2 to 5 1/2 hours or more) or 32 - 200 reps/shiftEssentialOccasionally = (1/4 to 2 1/2 hours) or 2 - 32 reps/shiftConstantly = (5 1/2 to 8 hours or more) or 200 reps/shiftRarely = (Less than 1/4 hours) or 50 poundsRarely10 - 19 poundsLifting: waist to shoulder level:Never20 - 29 pounds30 - 49 pounds50 pounds> 50 poundsRarely10 - 19 poundsLifting: shoulder to overhead:Never10 - 19 pounds20 - 29 pounds30 - 49 pounds50 pounds> 50 poundsQualificationsSkillsRequired+ PROBLEM SOLVING: Advanced+ DETAIL ORIENTED: Intermediate+ COMMUNICATION WRITTEN: Intermediate+ EXCELLENT CUST SVC: Advanced+ ABILITY TO MULTI-TASK: Advanced+ COMMUNICATION ORAL: AdvancedBehaviorsRequired+ Team Player: Works well as a member of a group+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsRequired+ Self-Starter: Inspired to perform without outside helpEducationPreferred+ Bachelors or better in INFORMATION TECHNOLOGYExperienceRequired+ Proficient with MS Project and Visio. + Proven experience with managing projects+ 5 years: 5 years' experience in IT analysis and applications system environment.Preferred+ Certified Associate in Project Management (CAPM) + Prior Information Technology Systems and health care experience. Prior report writing experience a plus Prior project management experience a plus.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Excela Health, Pittsburgh , SENIOR SYSTEMS ANALYST, IMPLEMENTATION, Professions , Greensburg, Pennsylvania

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