The Client Services Department is responsible for updating
clients on the status of our services concerning their inventions.
The organization takes pride in maintaining contact and assisting
clients with the service program. A Client Service Representative?s
primary responsibility is to address all questions and concerns a
client may have in a friendly and efficient manner. Secondary
duties include company research and compiling lists for direct
mailings, support for creative services staff relating to client
updates in the written form.
Responsibilities and Duties:
?Communicate via inbound and outbound telephone calls with
?Provide prompt resolution to customer inquiries by providing
appropriate and accurate information.
?Accurately document and update records in required systems.
?Follow up in a timely manner to ensure customer satisfaction.
?When applicable, attempt to resolve consumer issues by maintaining
diplomacy and tact when dealing with complaints and/or difficult
?Perform other duties as assigned by management.
?Excellent customer service skills and conflict resolution/problem
solving skills a must.
?Proficient in the use of the computer, including Microsoft
?Excellent verbal and written skills with the ability to work with
a diverse client base.
?Must be detail oriented and organized.
?Ability to work in a multi-tasked environment.
?Ability to work independently while being a team player.
?Excellent time management skills.
?Commitment to company values.
?Bachelor?s Degree and/or previous experience preferred but not
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected