Consumer Relations Rep 1
Posted on: November 21, 2019
Requisition ID: 49918
Sponsorship Available: No
Relocation Assistance Available: No
Goodyear. More Driven.
About the Position
Handle/resolve incoming Consumer/Customer issues in the best
interest of the Goodyear Tire & Rubber Company.
Create best in class consumer experience to influence repurchase
Utilize established Consumer Relations guidelines related to
resolving inquiries, issues & complaints.
Recognize potential legal/media issues & handle according to
established Consumer Relations guidelines.
Customer Service: Handle incoming consumer/customer phone calls &
surface mail. Stay current with all Goodyear, Dunlop & Kelley
products & services. Respond to email inquiries received through
all Goodyear, Kelly, Dunlop web sites.
Quality Assurance: Meet/exceed established Consumer Relations
quality assurance guidelines. Meet/exceed established customer
satisfaction survey score standards.
Business Intelligence: Provide feedback on customer/Consumer
contacts such as unusual spikes related to product & service
performance. Complete accurate contact documentation.
Training: Complete all assigned Goodyear, Dunlop & Kelly
Program Compliance: Authority to request refunds/future rebates to
customer/consumers up to $500 ensuring compliance with
Required Education and Experience
High School Degree or equivalent required.
Four year Secondary (College/University) Degree and/or ASE (Auto
Service Excellence) certification preferred.
1-2 years of previous contact center experience or related
experience is preferred.
Bilingual French/English preferred.
Skills and Abilities
Effective problem solving.
Strong communication skills.
Working knowledge of contact center metrics, hardware, software &
telephony is preferred.
Goodyear is one of the world's largest tire companies. It employs
about 64,000 people and manufactures its products in 47 facilities
in 21 countries around the world. Its two Innovation Centers in
Akron, Ohio and Colmar-Berg, Luxembourg strive to develop
state-of-the-art products and services that set the technology and
performance standard for the industry. For more information about
Goodyear and its products, go to www.goodyear.com/corporate.
Goodyear is an Equal Employment Opportunity and Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regards to that individual's race, color,
religion or creed, national origin or ancestry, sex (including
pregnancy), sexual orientation, gender identity, age, physical or
mental disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
If you need reasonable accommodation to complete the online
application, or any other part of the employment process, please
contact the Goodyear Candidate Care Line at 330.796.4500.
Click here for more information about Equal Employment Opportunity
laws, and here for additional supplementary information.
Nearest Major Market: Akron
Nearest Secondary Market: Cleveland
Job Segment:QA, Quality Assurance, Business Intelligence, Sales,
Keywords: Goodyear, Pittsburgh , Consumer Relations Rep 1, Other , Akron, Pennsylvania
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