PittsburghRecruiter Since 2001
the smart solution for Pittsburgh jobs

Inbound Customer Service Representative

Company: Alorica
Location: Pittsburgh
Posted on: October 5, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica) KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues * Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Pittsburgh , Inbound Customer Service Representative, Other , Pittsburgh, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Team Member : Service Champion
Description: You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant
Company: Taco Bell
Location: Akron
Posted on: 10/17/2019

Part-time Shopper
Description: Every few years, a company emerges
Company: Instacart
Location: Pittsburgh
Posted on: 10/17/2019

Licensed Practical Nurse - LPN.
Description: HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.The
Company: HCR ManorCare
Location: Pittsburgh
Posted on: 10/17/2019


CDL A Truck Driver Jobs - Akron
Description: LIMITED TIME U.S. Xpress is offering NEW dedicated opportunity with AN EXTRA 12,000 IN YOUR FIRST YEAR for experienced drivers 1000 PAID EVERY MONTH GET HOME WEEKLY while earning up
Company: US Xpress
Location: Akron
Posted on: 10/17/2019

U.S. Xpress is excited to announce Straight Pay- A New Way to Team Pay!
Description: U.S. Xpress is excited to announce Straight Pay- A New Way to Team Pay TRUCK DRIVING JOBS: TEAMS EARN UP TO 150,000 A YEAR Don't Wait, Call Now 423-445-7462 We're changing the game on team pay and (more...)
Company: U.S. Xpress
Location: Akron
Posted on: 10/17/2019

CDL A Truck Driving Jobs - OTR Drivers $.46-$.50 CPM & $1200 Min. Wkly
Description: NEW Base Pay, Up to 10,000 Sign-On Plus Bonus, Minimum Weekly Pay Guarantee and Much More REAL PAY RAISE for OTR DRIVERS And, we just increased the BASE pay for OTR drivers starting at .46- .50 CPM. (more...)
Company: Dart Transit
Location: Akron
Posted on: 10/17/2019

Class A CDL Truck Driver - Earn Extra $12,000 for experienced drivers - Akron
Description: LIMITED TIME U.S. Xpress is offering NEW dedicated opportunity with AN EXTRA 12,000 IN YOUR FIRST YEAR for experienced drivers 1000 PAID EVERY MONTH GET HOME WEEKLY while earning up
Company: US Xpress
Location: Akron
Posted on: 10/17/2019

Sales Representative - Home Security Sales - Full Training
Description: Join DEFENDERS, the only Authorized Premier Provider for ADT home security systems. Defenders has an immediate opening for a Sales Representative in your local area to help residential homeowners select (more...)
Company: DEFENDER SECURITY
Location: Akron
Posted on: 10/17/2019

CLASS A CDL OTR DRIVER - $1,500 Sign On Bonus!
Description: CLASS A CDL OTR DRIVER - 1,500 Sign On Bonus At Coastal Carriers we believe the biggest key to success is hiring the right people for the job. We have gathered together some of the most experienced (more...)
Company: Coastal Carriers
Location: Akron
Posted on: 10/17/2019

CDL A Company Driver - $1,200/Week Min.
Description: NEW Base Pay, Up to 10,000 Sign-On Plus Bonus, Minimum Weekly Pay Guarantee and Much More REAL PAY RAISE for OTR DRIVERS And, we just increased the BASE pay for OTR drivers starting at .46- .50 CPM. (more...)
Company: Dart Transit
Location: Pittsburgh
Posted on: 10/17/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Pittsburgh RSS job feeds