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Procurement Operations Specialist Bilingual French

Company: Yoh Services, LLC
Location: Pittsburgh
Posted on: September 9, 2019

Job Description:

Procurement Operations Specialist Bilingual French needed for a 1 year contract opportunity with our client located in Pittsburgh, PA This is not a remote opportunity***The Big Picture - Top Skills Should You Possess Proficient in MS Office and Data entry Strong navigation between multiple systems Bilingual French Speaking What You’ll Be Doing Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone. Resolves 80% of issues without escalation. Respond to customer inquiries in a timely manner and within service level objectives. Successfully documents all requests through the CRM system while adhering to all documented procedures. Provides general assistance to other teams within Global Customer Support and SAP Ariba. Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba. Ensures that individual performance meets or exceeds the department standards. All other duties as assigned. What You Need To Bring To The Table Bilingual French speaking ability Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet. Minimum of 1 year work experience preferred. Customer focus and stress tolerance. Superior communication and telephone skills. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Strong troubleshooting and problem-solving skills. Ability to adapt support style to align with the technical capabilities of the customer. Previous customer service experience strongly desired. Fluency in at least one foreign language is highly desirable. Experience or education in working with individuals from diverse cultures preferred. Preferred Skills Bachelor’s degree or 2-year Technical school degree strongly preferred. If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.unity Employer, M/F/D/V.

Keywords: Yoh Services, LLC, Pittsburgh , Procurement Operations Specialist Bilingual French, Other , Pittsburgh, Pennsylvania

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