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FM Onsite Operator - Printroom

Company: ARC Document Solutions
Location: Pittsburgh
Posted on: September 9, 2019

Job Description:

ARC is looking for a Full-time FM Onsite Operator to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.DescriptionWe are seeking candidates for our vacant FM Onsite Operator. Supports and understands specific FM/MPS solutions including the providing the best quality service through exemplary onsite customer service and task execution. Exceed client expectations by fostering a “Whatever it Takes” attitude while at the same time producing and delivering the highest quality solution by performing the following duties: Compile, quality check and produce quality large and small format print jobs onsite Maintain and oversee onsite inventory and stock Retrieve and execute onsite work orders according to customer needs Inspect equipment, work orders and materials to detect and resolve defects and malfunctions Perform minor repairs, installations and routine hardware and software maintenance Create and maintain administrative reports for the customer and ARC’s FM/MPS leadership team Collect, sort and distribute packages received via the United States Postal Service, FedEx, UPS and/or other carriers Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate Sustain effective and accurate communication within the clients site, and FM management for top customer service. With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer’s expectation of quality onsite service Participate in on-going ARC and other training to update technical and soft skills and knowledge Work additional and/or non-traditional hours per the client’s needs Perform other duties as assignedExperience And Qualifications High School Diploma 1-3 years of related onsite print production service, including large and small format print 1-3 years of related onsite customer service Professional, business level written and oral communication skills including interpersonal skills that yield positive results Proficient problem solving and conflict resolution skills that yield positive results Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results Self-motivated with the ability to work independently, resourcefully with minimal oversight Demonstrated experience in developing strong working relationships with internal and external customersAbout ARC® (NYSE: ARC)ARC® provides information management for the building lifecycle. Our solutions reduce costs and increase efficiency in our customers’ offices, in their archives, and for their projects. The Company provides onsite managed print services (MPS), archiving and information management (AIM), construction document and information management (CDIM), as well as the sale of web and cloud-based applications to support these services. We operate more than 170 service centers in North America, more than a dozen locations in China, and select locations in the U.K., Hong Kong, Australia, and India. And when we need to reach even further, we partner with qualified service providers in more than 40 countries around the world. ARC is headquartered in Walnut Creek, California, and publicly traded on the New York Stock Exchange, ticker symbol ARC. ARC’s Mission Statement is to deliver our customers’ time-critical information, whenever they want it, wherever they want it, in whatever form they want it. For more information please visit www.e-arc.com.About ARC Technology Solutions.ARC Technology Solutions is the technology-focused business unit of ARC Document Solutions. ARC Technology Solutions delivers game-changing productivity improvements for the Construction and Facilities Industries through a combination of software and unique industry-specific services. Our customers can get accurate Information instantly, anytime, anywhere and on any device. We help teams save time, increase productivity, cut costs, prevent errors and become the heroes of their organizations.ARC Technology Solutions - Projects delivers productivity improvements for Construction companies throughout the building lifecycle for. 3D visualizations and cloud-based close-out documents help win business. With BIM Modeling services, identify and resolve conflicts before construction starts. SKYSITETM software and mobile apps enable your teams to store, organize, access, markup, sync and easily share and track ALL your project documents, anytime, anywhere and on any device. Provide building owners with cloud-based close-out documents instantly. Custom development is available for enterprise customers.ARC Technology Solutions - Facilities delivers significant time savings, productivity increases and cost reductions for Facilities Teams. We scan your large and small format documents from any North American or U.K. facility location, add indexing and intelligent navigation, and provide anytime, anywhere access to your critical facilities’ information through our cloud-based SKYSITETM software and mobile apps.

Keywords: ARC Document Solutions, Pittsburgh , FM Onsite Operator - Printroom, Other , Pittsburgh, Pennsylvania

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