Patient Ambassador
Company: Treatment Centers Hold Co, LLC
Location: Washington
Posted on: September 17, 2023
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Job Description:
Crossroads Treatment Centers is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive
environment for all employees.Job Description:The Patient
Ambassador is responsible for providing excellent customer service,
checking in patients, receiving payments, answering telephones,
preparation of reports, data entry, facility preparation, assists
in efficient operations of facility. Also assists manager in
programs, functions, services, and activities.Essential Duties and
Responsibilities include the following and other duties that are
assigned.Maintaining daily financial records, files and reconciles
deposit verification and reporting documents essential to the
clinic's operation.Prepares daily revenue report and submits to
corporate office daily.Makes bank deposits.Complete all facility
prep work related to charting, drug screening and lab work (if
applicable).Ensure all post-clinic tasks have been completed.Works
with the manager and other staff in the coordination of intake and
treatment.Assist's manager in the preparation of reports, budgets,
grant applications, and formal communications with outside agencies
and individuals.Provides clerical and logistical support with
respect to regulatory agencies and reporting requirements, records
meetings (minutes) and committee assignments.Answers phone in a
timely and professional manner. Records caller information and/or
referral information as required. Forwards calls to appropriate
staff member as necessary.Maintains confidentiality as required by
State and Federal Law (42CFR2, HIPAA, etc.)Maintains a friendly,
yet professional attitude towards patients and must be consumer
focused.Ensure the facility is always presentable by assisting with
daily cleaning duties including, but not limited to, wiping down
counters, cleaning glass, emptying trash, and running vacuum.Other
tasks as requested by their manager.Qualification Requirements:To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Position requires constant mental alertness, attention to
detail, and high degree of accuracy required in completing all
assignments. Strong problem-solving skills. Smart, driven,
exceptional work ethic. Must be able to follow oral and written
instructions and follow -through on all assignments. Excellent
organizational skills. Highly detailed-oriented. Ability to work
well in a group setting and independently.Education and/or
Experience:High School Diploma or equivalent is required. Preferred
candidate will have at least one (1) year in Office Management
(preferably in healthcare field) or equivalent, including
experience in cash handling.Language Skills:Ability to read,
analyze, and interpret human service periodicals, professional
journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure
manuals. Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the
general public. Excellent communication and interpersonal
skills.Mathematical Skills:Ability to calculate figures and amounts
such as percentages, mean, mode and median ability to draw and
interpret graphs.Reasoning Ability: Ability to define problems,
collect data, establish facts, and draw valid conclusions.Physical
Demands:The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee is regularly required to talk or hear. The employee
regularly is required to stand, walk, sit, use hand to finger,
handle or feel objects, tools, or controls; and reach with hands
and arms.The employee occasionally lifts/carries paperwork, files,
office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10
lbs. force, opening doors, file drawers, pushing files in drawers,
and kneeling/crouching and/or ability to reach lower file drawers,
file stretching to store of retrieve materials. Specific vision
abilities required by this job include close vision and the ability
to adjust focus. Frequent sitting at desk or computer while typing,
completing paperwork, or meeting with patients.Work Environment:The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job.Normal office environment where there is no
physical discomfort cue to temperature, dust, noise, and the like.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Some travel may be
required.***The schedule can vary and qualified applicants must be
available to work morning or evening shift. Availability between
7:00am-9:00pm. Weekends and travel is required to the following
locations; Washington, Canonsburg, Bridgeville, North Side and
Charleroi.***
Keywords: Treatment Centers Hold Co, LLC, Pittsburgh , Patient Ambassador, Other , Washington, Pennsylvania
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