Domestic Relations Enforcement/UIFSA Officer
Company: Mercer County Commissioners
Location: Mercer
Posted on: May 28, 2023
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Job Description:
Mercer CountyDomestic Relations Enforcement/UIFSA Officer Mercer
County is currently seekingan Enforcement Officer for Domestic
Relations.Please visit www.mercercountypa.gov under theCounty
Employment Opportunities sectionto learn more about this position
and how to apply.Deadline to Apply: May 20, 2023Mercer County
Employee Job Description Department: Mercer County Court of Common
Pleas; Domestic Relations SectionPosition Title: Enforcement
Officer/UIFSA OfficerPay Classification: P&A Grade 4 (Entry
wage $18.21/hr.)Reports to: Enforcement Supervisor/UIFSA
SupervisorUpdated: 3/28/2023 Description of
Position:Enforcement/UIFSA Officers will work within the Domestic
Relations Section serving as a point of contact for persons
involved in an ongoing case as both a resource for questions and
for assistance in actions necessary for the enforcement of a
Support Order using individual initiative and the PACSES
system.Position Requirements:Multitasking-able to deal with many
time sensitive issues at one time.Excellent customer service
skills.Ability to work in a professional and confidential
environment.Technical knowledge of personal computer operations
including Microsoft Word, Excel, Windows and general data
entry.High level of organizational and prioritization skills.High
level of accuracy.Ability to work effectively when dealing with
time constraints as imposed by law.Decision making ability and
skills in negotiation and mediation.High level of communication and
interpersonal skills allowing for effective interaction with
clients, attorneys and other DRS personnel.Ability to comprehend a
variety of documents; including case files, civil complaints,
modification petitions, earnings reports, pays stubs, W-2's, tax
returns and other records related to income data.A mastery of basic
mathematical calculations.Ability to work effectively with
potential emotional individuals in a stressful and sometimes
adversarial environment.Ability to work with clients who have poor
life skills and a sometimes limited education.Ability to interview
and elicit information from individuals in a non-threatening, calm,
yet authoritative manner.Ability to analyze information for
appropriate action and resolution of case specific
situations.Ability to express ideas clearly and concisely both
orally and in writing.Excellent time management skills.Able to work
independently.Position Duties:The following duties are typical for
the position. They are not to be construed as exclusive or
all-inclusive. Other duties may be required and assigned.Meet with
clients as scheduled or upon their appearance in the DRS for
assistance in initiating actions in established cases and/or to
answer questions regarding DRS Law, case status or payment
records.Investigate and resolve problems that clients may have
concerning missing/late payments, enforcement problems and issues
surrounding medical coverage.Schedule all modification review and
contempt conferences via PACSES.Schedule and prepare matters for
hearing with the appropriate Judge when demands are filed for
Hearing De Novo or when contempt is necessary.Mail out Orders to
Appear.Using PACSES, generate the appropriate forms for case
enforcement and mail out all forms required for the following
programs:Financial Institution Data Match Freeze/SeizeIncome
WithholdingPassport DenialLottery InterceptProfessional and
Recreational Licenses RevocationDriver's License SuspensionCredit
Bureau ReportingLiens on Real PropertyUnemployment Compensation
AttachmentNew Hire ReportFederal and State Tax Refund
InterceptDefendant ContemptEmployer ContemptRespond to worker
alerts and located on the MAIL screen in PACSES and the Performance
Improvement Module (PIM) in order to determine appropriate
enforcement actions needed.Keep updated of the frequent change in
Rule, case law, and PACSES functionality as provided by the
Director, Assistant Director and Supervisor's, or as made available
daily on the Daily Production Report.Using PACSES, making
adjustments to case financial balances based on the result of
hearings/conferences or the request of parties.Review incoming
TASKS generated by the computer system daily assuring priority
matters receive appropriate attention and respond within two (2)
days of receipt unless management direction is necessary.Monitor
time limits given for the response of enforcement notices.Contact
or communicate with any agency or entity involved in any support
matter as necessary including attorneys, employers, County
Assistance Office (CAO), other Courts, Children and Youth Services,
Juvenile Probation, Child care information services, the Social
Security Administration and the Bureau of Child Support Enforcement
(BCSE).Perform work in accordance with established regulations,
policies, directives or policy as set by the Courts, DRS management
and BCSE.Attend meetings, training and/or workshops as
required.Must complete New Hire Training with PACSETI within six
(6) months from date of hire.Work with designated Locate staff in
any case where a defendants name and/or address is unknown.Update
all case information in PACSES following hearings/conferences.Work
the financial Non-Compliance Report (E009) routinely as well as
designated reports assigned by the management staff of the DRS
including self-assessment reports, actionable case lists, % paid
report and data integrity lists in order to maximize performance in
an effort to maintain a minimum of 80% as per Federal requirements
in all performance measures.Enter a NOTE in PACSES for each
interaction (personal contact, phone, ect) with anyone related to a
case and for updated activities.Utilize the computer system to scan
in any relevant documents into the PACSES Imaging system under case
ID or Member ID.Communicate with the Work Search Coordinator and
Bench Warrant Officer as needed on shared cases.Note: The following
tasks are specific to UIFSA Officers who manage cases involving
interstate cases.Process incoming UIFSA cases and register cases
out-of-state once either party moves.Contact out-of-state Courts as
necessary using telephone, text message, email and Child Support
Enforcement Network (CSENet) communications.Minimum Education
and/or Experience Required:Bachelor's Degree in Business
Administration, Psychology, Sociology, Administration of Justice,
Social Sciences or any other related area, or any other related
area, or a minimum of four (4) years' experience in Child Support
Enforcement.Previous DRS experience is helpful but not essential.
Please send a letter of interest, salary history, resume, and
completed standard County of Mercer Application for employment
(available online at www.mercercountypa.gov) to: Mercer County
Human Resources 17 Courthouse Mercer, PA 16137Deadline to Apply:
May 20, 2023 PDN-991b2d94-e33b-4628-8693-a6460cf6e655
Keywords: Mercer County Commissioners, Pittsburgh , Domestic Relations Enforcement/UIFSA Officer, Other , Mercer, Pennsylvania
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