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Front End Supervisor - Starting Wage $17.25

Company: East End Food Cooperative Inc.
Location: Warrendale
Posted on: May 28, 2023

Job Description:

PurposeTo ensure prompt, friendly, courteous customer service and smooth, consistent, store-wide operations during designated shifts by providing supervision and direction to EEFC employees on duty.ResponsibilitiesI. General

  • Follow the Core Values as defined by EEFC's Core Value statement.
  • Provide exemplary customer service to both customers and staff.
  • Accurately communicate what the Co-op is and the process for becoming a member.
  • Familiarity with store layout, products, and services.
  • Familiarity and understanding of emergency procedures.
  • Stay up to date with current storewide and departmental communications, policies, notices, and logs.
  • Abide by Co-op policies as delineated in the Employee Handbook.
  • Willingness and ability to learn to meet the changing needs and requirements of the job.II. Supervisory
    • Perform floor monitoring duties as directed by managers.
    • Oversee department staff members and direct as needed.
    • Assist the manager with training and evaluating.
    • Maintain confidentiality.
    • Troubleshoot equipment breakdowns using established departmental procedures.
    • Model a superior and professional work ethic by following/upholding policies consistently as outlined in the Employee Handbook and the Supervisor's Code of Conduct.
    • Make judgment calls as necessary to assure the welfare of customers, the staff and the store.
    • Share customer feedback with appropriate department managers.
    • Perform other tasks as assigned by the departmental manager.III. Departmental - Customer Service and Cashiering
      • Monitor store to ensure customers are receiving assistance where needed.
      • Answer customer questions and complaints or refer to appropriate staff.
      • Issue refunds to customers for returned items and properly dispose of returns.
      • Thorough understanding of cashier job description and position. Fill in as a cashier as schedule requires.
      • Thorough understanding of customer service representative job description and position. Fill in as a customer service representative as schedule requires.IV. Departmental Store Appearance
        • Front and face or stock "hot spots" during shift as needed.
        • Clean up spills. Keep store in clean, orderly condition during shift.
        • Condition displays and assist with merchandising in all departments.
        • Assure that sidewalks, parking lot ramp, and aisles of store are clear of seasonal/waste/hazardous clutter and debris.V. Departmental Store Security
          • Organize and oversee the storewide floor monitoring process.
          • Perform hourly floor walks to ensure the safety of the business.
          • Maintain awareness of total floor staffing and assign tasks where required.
          • Take responsibility for customer and staff emergencies and injuries, and conduct incident reporting according to procedure.
          • Take responsibility for shoplifters, disorderly customers, or other disruptive activities with appropriate action as outlined in policy or by management.
          • Operate, capture, record, and transfer information for the store security system.
          • Properly document incident reports, emergencies, discrepancies, irregularities, and other issues as needed.Required Skills and Qualifications:
            • Must enjoy interacting with and serving the public.
            • Must have a friendly and outgoing personality and a positive attitude.
            • Retail or other experience serving the public.
            • Ability to handle multiple demands and stay calm.
            • Professional appearance and behavior.
            • Accuracy and attention to detail.
            • Ability to handle multiple demands and stay calm.
            • The ability to learn the computer Point of Sale system on the register.
            • The ability to be reliable for regular scheduled shift work.
            • Willingness to work weekends and holidays.
            • Excellent communication skills.
            • Organized and methodical in action.
            • Excellent trouble shooting skills. Logical problem solving skills.
            • Conflict resolution skills.
            • Ability to successfully master the varied and numerous tasks of the Cashier and Customer Service Representative positions.
            • Familiarity with natural foods and co-op's information resources.
            • At least 2 years customer service experience.
            • Demonstrated leadership potential, including the ability to take lead responsibility for the store while working.
            • Basic proficiency in Microsoft Word, Excel, Access and internet research skills.
            • General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time.Desired Skills and Qualifications:
              • At least 5 years customer service experience.
              • At least 2 years managerial experience.
              • Previous cash handling experience.
              • Conflict resolution training and certification.PI216185221

Keywords: East End Food Cooperative Inc., Pittsburgh , Front End Supervisor - Starting Wage $17.25, Other , Warrendale, Pennsylvania

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