Front End Supervisor - Starting Wage $17.25
Company: East End Food Cooperative Inc.
Location: Warrendale
Posted on: May 28, 2023
Job Description:
PurposeTo ensure prompt, friendly, courteous customer service
and smooth, consistent, store-wide operations during designated
shifts by providing supervision and direction to EEFC employees on
duty.ResponsibilitiesI. General
- Follow the Core Values as defined by EEFC's Core Value
statement.
- Provide exemplary customer service to both customers and
staff.
- Accurately communicate what the Co-op is and the process for
becoming a member.
- Familiarity with store layout, products, and services.
- Familiarity and understanding of emergency procedures.
- Stay up to date with current storewide and departmental
communications, policies, notices, and logs.
- Abide by Co-op policies as delineated in the Employee
Handbook.
- Willingness and ability to learn to meet the changing needs and
requirements of the job.II. Supervisory
- Perform floor monitoring duties as directed by managers.
- Oversee department staff members and direct as needed.
- Assist the manager with training and evaluating.
- Maintain confidentiality.
- Troubleshoot equipment breakdowns using established
departmental procedures.
- Model a superior and professional work ethic by
following/upholding policies consistently as outlined in the
Employee Handbook and the Supervisor's Code of Conduct.
- Make judgment calls as necessary to assure the welfare of
customers, the staff and the store.
- Share customer feedback with appropriate department
managers.
- Perform other tasks as assigned by the departmental
manager.III. Departmental - Customer Service and Cashiering
- Monitor store to ensure customers are receiving assistance
where needed.
- Answer customer questions and complaints or refer to
appropriate staff.
- Issue refunds to customers for returned items and properly
dispose of returns.
- Thorough understanding of cashier job description and position.
Fill in as a cashier as schedule requires.
- Thorough understanding of customer service representative job
description and position. Fill in as a customer service
representative as schedule requires.IV. Departmental Store
Appearance
- Front and face or stock "hot spots" during shift as
needed.
- Clean up spills. Keep store in clean, orderly condition during
shift.
- Condition displays and assist with merchandising in all
departments.
- Assure that sidewalks, parking lot ramp, and aisles of store
are clear of seasonal/waste/hazardous clutter and debris.V.
Departmental Store Security
- Organize and oversee the storewide floor monitoring
process.
- Perform hourly floor walks to ensure the safety of the
business.
- Maintain awareness of total floor staffing and assign tasks
where required.
- Take responsibility for customer and staff emergencies and
injuries, and conduct incident reporting according to
procedure.
- Take responsibility for shoplifters, disorderly customers, or
other disruptive activities with appropriate action as outlined in
policy or by management.
- Operate, capture, record, and transfer information for the
store security system.
- Properly document incident reports, emergencies, discrepancies,
irregularities, and other issues as needed.Required Skills and
Qualifications:
- Must enjoy interacting with and serving the public.
- Must have a friendly and outgoing personality and a positive
attitude.
- Retail or other experience serving the public.
- Ability to handle multiple demands and stay calm.
- Professional appearance and behavior.
- Accuracy and attention to detail.
- Ability to handle multiple demands and stay calm.
- The ability to learn the computer Point of Sale system on the
register.
- The ability to be reliable for regular scheduled shift
work.
- Willingness to work weekends and holidays.
- Excellent communication skills.
- Organized and methodical in action.
- Excellent trouble shooting skills. Logical problem solving
skills.
- Conflict resolution skills.
- Ability to successfully master the varied and numerous tasks of
the Cashier and Customer Service Representative positions.
- Familiarity with natural foods and co-op's information
resources.
- At least 2 years customer service experience.
- Demonstrated leadership potential, including the ability to
take lead responsibility for the store while working.
- Basic proficiency in Microsoft Word, Excel, Access and internet
research skills.
- General mobility requirements include the ability to: stand or
sit for several hours at a time; lift up to 25 lbs.; twist, turn,
squat, and bend; do repetitive motions; visually read fine print;
visually read a computer screen for long periods of time.Desired
Skills and Qualifications:
- At least 5 years customer service experience.
- At least 2 years managerial experience.
- Previous cash handling experience.
- Conflict resolution training and certification.PI216185221
Keywords: East End Food Cooperative Inc., Pittsburgh , Front End Supervisor - Starting Wage $17.25, Other , Warrendale, Pennsylvania
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