Technolgy Operations Representative I
Company: Canon Solutions America, Inc.
Location: Gibsonia
Posted on: May 28, 2023
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Job Description:
US-PA-Coraopolis Canon Solutions America, Inc.Requisition ID:
30044Category: FacilitiesPosition Type: Full-TimeOverviewRepresent
Canon Solutions America full time at a client site with a strong
customer service approach, providing basic support of Canon device
configuration and installation. Administration of copier fleet
management tool for on-site Canon printing products, output
management and scanning software solutions. This is an entry level
position intended to allow the right candidate to grow within the
organization while learning Canon technology. Responsibilities-
Will work on-site at client in Coraopolis, PA to communicate over
the phone and provide assistance for device installation, ensuring
standard device configurations are applied, troubleshooting of
non-reporting devices.- Responsible for providing basic support for
the administration of copier fleet management, output management
and scanning software solutions.- Provides first level response to
customer tickets for service issues, monitoring and responding to
alerts for device service issues.- Provides convenience care for
equipment (replacing toner/paper/clearing paper jam)- Supports the
department as needed in special projects.- Will learn to identify
potential opportunities to improve work processes, tools and
systems to streamline workflows.- Represents the Canon organization
by providing excellent customer service skills- Participates in
training and development courses while shadowing team members to
serve as a backup resource.QualificationsHS Diploma, GED, or
equivalent experience required, plus 1 to 2 years of related
experience. - Associate degree or equivalent preferred.-
Understanding of basic networking, experience with Printer/mfd
installation/set up.- Ability to communicate technology issues
clearly to manager, team and client.- Ability to respectfully
listen to customer concerns, ease customer stress by assuring
understanding and escalation of issues.- Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers' premises. Company
OverviewAbout our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at We comply with all applicable federal,
state and local laws, regulations, orders and mandates, including
those we may be required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers' site , we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at . #CSA Posting Tags#PM20
#LI-HB1PI215913914
Keywords: Canon Solutions America, Inc., Pittsburgh , Technolgy Operations Representative I, Other , Gibsonia, Pennsylvania
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