Technolgy Operations Representative I

Company: Canon Solutions America, Inc.
Location: Gibsonia
Posted on: May 28, 2023

Job Description:

US-PA-Coraopolis Canon Solutions America, Inc.Requisition ID: 30044Category: FacilitiesPosition Type: Full-TimeOverviewRepresent Canon Solutions America full time at a client site with a strong customer service approach, providing basic support of Canon device configuration and installation. Administration of copier fleet management tool for on-site Canon printing products, output management and scanning software solutions. This is an entry level position intended to allow the right candidate to grow within the organization while learning Canon technology. Responsibilities- Will work on-site at client in Coraopolis, PA to communicate over the phone and provide assistance for device installation, ensuring standard device configurations are applied, troubleshooting of non-reporting devices.- Responsible for providing basic support for the administration of copier fleet management, output management and scanning software solutions.- Provides first level response to customer tickets for service issues, monitoring and responding to alerts for device service issues.- Provides convenience care for equipment (replacing toner/paper/clearing paper jam)- Supports the department as needed in special projects.- Will learn to identify potential opportunities to improve work processes, tools and systems to streamline workflows.- Represents the Canon organization by providing excellent customer service skills- Participates in training and development courses while shadowing team members to serve as a backup resource.QualificationsHS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Associate degree or equivalent preferred.- Understanding of basic networking, experience with Printer/mfd installation/set up.- Ability to communicate technology issues clearly to manager, team and client.- Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding and escalation of issues.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CSA Posting Tags#PM20 #LI-HB1PI215913914

Keywords: Canon Solutions America, Inc., Pittsburgh , Technolgy Operations Representative I, Other , Gibsonia, Pennsylvania