Patient Services Representative

Company: UPMC
Location: Mars
Posted on: March 19, 2023

Job Description:

**Description**UPMC Tri Rivers Musculoskeletal Centers are hiring a full-time Patient Services Representative to join their team in Mars, PA! In this position, you will work Monday-Friday from during daylight hours, assisting with patient check-in and check-out, chart prep, and copay collection. No evenings, weekends, or holidays required!**Responsibilities:**+ Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference+ Schedule or connect patient to resources to schedule for ancillary services at checkout+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries+ Promote MyUPMC patient portal and assist patients in registration when applicable+ Collect copayments and any other applicable patient payments at the point of service+ Provide a warm greeting for all patients+ Register patients in Biometrics (fingerprint recognition) program and explain benefits+ Confirm and/or update patient registration information at checkout+ Appropriately distribute / triage phone calls to other areas and / or clinical providers+ Schedule follow-up appointments within the practice at checkout**Qualifications**+ Completion of high school graduate or equivalent is required.+ Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.+ Knowledge of medical terminology is preferred.+ Prior experience with Medipac, Epic, or other health records systems is preferred.**Licensure, Certifications, and Clearances:**+ Act 34**UPMC is an Equal Opportunity Employer/Disability/Veteran**UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.REQNUMBER: 287509044

Keywords: UPMC, Pittsburgh , Patient Services Representative, Other , Mars, Pennsylvania