Emergency Call Center Operator

Company: Guardian Protection
Location: Warrendale
Posted on: March 18, 2023

Job Description:

*Position: Protection Specialist*

*Location: Warrendale, PA or Butler, PA*

*Reports to: Manager of Monitoring Operations*

Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it's safe.

*What's In It For You:*

* Attractive compensation package
* Comprehensive benefit package starting day 1
* Opportunity to grow within the company
* The chance to be part of a Top 10 company and high-energy employee culture

*Brief Description:*

If you are looking for an exciting opportunity with a Company that strives to help you grow professionally than look no further! Based within our *award-winning* alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This *high energy* call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.

*What You'll Be Doing:*

* Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures
* Processing inbound calls relating to alarm events, providing secure and customer centric assistance
* Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance---no shift bids and 8-hour days with paid lunches! Shift differential bonus potential dependent upon shift worked
* Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation

*What You'll Need:*

* High School Diploma or equivalent
* Positive Communicators - Clear tone and customer oriented
* Customer focused - Supporting a holistic customer centric approach
* Application navigators - Skillfully maneuver within software application
* Speed and accuracy -A minimum typing speed of 35 wpm is required
* Calm and collective - Effectively control emergency situations
* This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen

For immediate consideration, all qualified candidates should apply now!

Guardian Protection is an Equal Opportunity Employer

Job Type: Full-time

Pay: $37,440.00 - $41,184.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Weekly day range:
* Weekend availability



Ability to commute/relocate:
* Warrendale, PA: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)


Work Location: One location%51376244% %%customer%%

Keywords: Guardian Protection, Pittsburgh , Emergency Call Center Operator, Other , Warrendale, Pennsylvania