Emergency Call Center Operator (Shift 3:00-11:00)

Company: Guardian Protection
Location: Warrendale
Posted on: January 26, 2023

Job Description:

*Position: Protection Specialist **Location: Warrendale, PA or Butler, PA **Reports to: Manager of Monitoring Operations**Schedule: 3:00pm-11:00pm - will work both weekend days and have 2 weekdays off*Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you.We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it's safe.*What's In It For You: ** Attractive compensation package* Comprehensive benefit package starting day 1* Opportunity to grow within the company* The chance to be part of a Top 10 company and high-energy employee culture*Brief Description: *If you are looking for an exciting opportunity with a Company that strives to help you grow professionally than look no further! Based within our *award-winning* alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This *high energy* call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.*What You'll Be Doing: ** Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures* Processing inbound calls relating to alarm events, providing secure and customer centric assistance* Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance---no shift bids and 8-hour days with paid lunches! Shift differential bonus potential dependent upon shift worked* Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation*What You'll Need: ** High School Diploma or equivalent* Positive Communicators - Clear tone and customer oriented* Customer focused - Supporting a holistic customer centric approach* Application navigators - Skillfully maneuver within software application* Speed and accuracy -A minimum typing speed of 35 wpm is required* Calm and collective - Effectively control emergency situations* This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screenFor immediate consideration, all qualified candidates should apply now!Guardian Protection is an Equal Opportunity EmployeeJob Type: Full-timePay: $35,000.00 - $41,200.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceShift:* 8 hour shiftWeekly day range:* Weekend availabilityAbility to commute/relocate:* Warrendale, PA: Reliably commute or planning to relocate before starting work (Required)Education:* High school or equivalent (Required)Work Location: One location

Keywords: Guardian Protection, Pittsburgh , Emergency Call Center Operator (Shift 3:00-11:00), Other , Warrendale, Pennsylvania