IT Support Specialist

Company: The Salvation Army
Location: Carnegie
Posted on: May 16, 2022

Job Description:

Overview The IT Support Specialist I provides support to Divisional end users on a variety of IT related issues. Identifies researches and resolves problems using remote services when necessary. Responds to tickets, telephone calls, e-mails, for support. Documents, tracks, and monitors the problems to ensure timely resolution. Responsibilities+ Answer all ticket requests from field offices and DHQ. + Answer users' inquiries regarding computer software and hardware operation to resolve problems. + Log and respond to IT related issues. Follow up, research, and resolve in a timely manner. Report pertinent issues to the IT Manager. + Remotely repair software applications including Office 365, Lotus Notes, Sophos Anti-virus, and general Windows problems. + Configure, ship, and install DHQ and Corps computers. Ensuring that the appropriate users and user access privileges are set up correctly on each computer, that the necessary applications are installed and functional, that the computer is attached to the Domain and that the equipment is deployed in a timely manner. + Install or configure hardware (including PCs, printers, faxes, copiers), peripherals. + Creating New Users in Active Directory, Microsoft Exchange, Cisco Call Manager + Support with general computer maintenance within Divisional Headquarters building and field offices, including ensuring OS' updates. + Travel out into the field to assist with field repairs, upgrades, and maintenance when necessary. + Maintain an inventory log of all equipment purchased, received, and distributed. Qualifications+ Excellent verbal and written communication skills. + Strong attention to detail and follow through on all work without management follow-up. + Ability to prioritize. + Must be able to lift, bend, twist, stoop, squat, and lift up to 50 pounds. + Gather issue information and create an effective resolution plan. + Ability to help and assist end users of all skill levels in a wide range of IT related tasks. + Be focused on providing the highest quality customer experience. + Possess a strong work ethic, sense of urgency, and enthusiasm. + Ability to take initiative and work on projects on ones own. + Ability to assist in presenting and developing training modules. + All three PA Clearances required upon employment and thereafter upon renewal date: PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history. + PA Mandated and Permissive Reporting and The Salvation Army's KeepSAfe training required. EDUCATION AND EXPERIENCE: + Associates degree or equivalent. + IT Certifications beneficial. + At least 1 to 2 years experience in an IT environment. + Having prior customer service positions is helpful. + Should be familiar and have a working knowledge of: + Microsoft Office 365 + Microsoft Windows 7/10/11 + Lotus Notes and Lotus Notes Domino 6.5 - Current + Wide Range of Copiers, Printers, MFPs, and other peripheral devices Job LocationsUS-PA-CarnegieJob ID 2022-9815 Category Customer Service Type Regular Full-Time

Keywords: The Salvation Army, Pittsburgh , IT Support Specialist, Other , Carnegie, Pennsylvania