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Business Systems Specialist

Company: Urban Redevelopment Authority of Pittsburgh
Location: Carnegie
Posted on: May 16, 2022

Job Description:

Description:
The Business Systems Specialist will help the URA maximize its productivity and reporting as its software systems SME (NetSuite, The Mortgage Office, and Ion Wave Technologies). The incumbent will report to the Manager of Strategic Data and Impact and will assist the Unit by using software systems knowledge and expertise to drive business strategies that improve continuous quality improvement and data analytics and reporting. This is an exciting opportunity for a Business Systems Specialist with more vested interest in data analytics and reporting.

Job title: Business Systems Specialist
Department: Business Solution & NAT
Divisional Unit: Strategic Data and Impact
Pay Grade: 6
Reports to: Manager of Strategic Data and Impact
Full-time/Exempt

Requirements:
The Business Systems Specialist will help the URA maximize productivity and reporting as its software systems SME. The incumbent will be responsible for software systems administration and will have expertise in using more advanced system features to improve workflow and achieve business goals for the URA. We imagine the incumbent will:

Act as the URA's SME for NetSuite, The Mortgage Office (TMO), and Ion Wave Technologies (IWT) administration, configuration, maintenance, change management, and ensuring proper updates to production systems
Serve as the primary relationship manager for NetSuite, TMO, and IWT to manage accounts and the use of acquisition or enhancements, modules, 3rd party vendors, and solution consultants
Ensure business and functional requirements are properly configured in NetSuite, TMO, and IWT; maintain up-to-date knowledge of software systems functionality, customization, and integration
Engage with NetSuite, TMO, and IWT end-users and relevant URA staff to design/develop new business processes and/or enhance existing ones
Develop, test, and deploy customizations, custom objects, new subsidiaries, and new functionalities based on evolving business needs and in collaboration with relevant stakeholders
Promote user adoption of NetSuite, TMO, and IWT by providing production support for daily operations; troubleshooting errors, and analyzing and solving reported applications
Manage the integration of software systems with internal and external applications
Work with financial administrators and/or software systems functional staff to maintain proper system access for all users and manage permissions
Monitor end-user usage of software systems, tracking performance, and maintaining service documentation
Resolve software system interface issues, define input/output definitions, ensure the integrity of the system integration; troubleshoot and resolve system issues related to users, application, or integrations
Works with relevant stakeholders and consultants to develop reports, workflows, saved searches, and queries in software systems to support basic data collection and reporting requirements
Identify key opportunities and gaps in business processes and technology solutions
Implement best practices, acts as a strategic advisor to drive innovation and continuous IT improvement
Query and analyze data from NetSuite and other software systems to communicate findings to technical and non-technical audiences using data visualizations/dashboards, reports, and presentations
Highly proficient in using software systems to extract and use data for analytic and reporting purposes; note that position has equal emphasis on software systems administration and use of software systems for more advanced data analytics and reporting, specifically real-time dashboards

Position Requirements and Qualifications:
Bachelor's degree in management information systems, information technology, computer science, business, finance, accounting, or related field
At least 3 years of Business Systems Analyst experience or software product development
Experience with software system dashboards and using software systems for data analytics and reporting
Experience collaborating with management, Project Managers, Business Analysts, and staff from finance and accounting among others to scope work, product, and time estimates
Strong understanding of Order to Cash and Pay to Procure business processes
Experience with SQL and SQL Server Integration Services
Familiar with Software Lifecycle Management and Change Management
Ability to influence the opinions and approach of relevant stakeholders
Ability to effectively present to audiences at every level of the URA (Executive Leadership, Directors/Managers, all staff)
Track record of being self-reliant, and the ability to operate in a highly ambiguous and fast-paced environment
Detailed-oriented with a strong ability to manage multiple timelines and complex business processes
Excellent organizational skills and communication skills, including verbal, written, and public speaking are required
Experience conducting research and analysis
Computer proficiency in Microsoft Office
Preferred Qualifications:
Master's Degree in management information systems, information technology, computer science, business, finance, accounting, ore related field
3-5 years of Business Systems experience or software product development

Competencies:
Promoting Equity, Diversity, and Inclusion
Develops Talent
Managing Performance
Attention to Communication
Persuasive Communication
Influencing Others
Building Collaborative Relationships
Information Gathering
Conceptual Thinking
Technical Expertise
Customer Orientation
Results Orientation
Fosters Innovation
Thoroughness

Physical Requirements:
Ability to perform the essential job functions consistent safely and successfully with the ADA
Must be able to lift and carry up to 20 lbs., standing, sitting, reaching and stretching.
Must be able to talk, listen and speak clearly on telephone.

Disclaimers:
The URA is an equal opportunity affirmative action employer. All qualified applicants will receive consideration without regard to race, religion, color, gender, age, national origin, ancestry, disability, sexual origination, political, and/or union affiliation.

AN APPLICANT MUST BE FULLY VACCINATED AND A CITY OF PITTSBURGH RESIDENT, OR BECOME ONE AS A CONDITION OF EMPLOYMENT AT THE URA.

PM22

PI175373732

Keywords: Urban Redevelopment Authority of Pittsburgh, Pittsburgh , Business Systems Specialist, Other , Carnegie, Pennsylvania

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