Citizens Banker
Company: Citizens
Location: Rochester
Posted on: January 17, 2022
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Job Description:
DescriptionCitizens Bankers devote their time getting to know
their customers and building lasting relationships by providing
trusted advice. Using your strong communication and problem-solving
skills - along with your wide range of financial knowledge - you
will anticipate your customers' wishes and address almost every
need. Your laser focus on delivering an exceptional experience
means every customer leaves happy, not just today, tomorrow and for
years to come.
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Are you outgoing? Do you get satisfaction out of helping others and
offering sound advice? If you're a "people person" who enjoys
building strong relationships with customers, then this is the job
for you!
Citizens Bankers are the face of the branch. You'll get to know
customers' personal financial goals and recommend tailored
solutions to meet their needs - like planning for the future,
buying a home or opening a new credit card. Not only that, but
you'll also introduce customers to new, more efficient ways of
banking online, through our award-winning mobile app and ATMS.
Everyone in the branch environment thrives when you work together
to meet individual and team goals. You can also take advantage of
training, coaching and career planning to grow your career into
branch management or another exciting role at Citizens.
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What you'll do
Be the face of Citizens, presenting a professional, friendly and
helpful appearance with every interaction
Work closely with new and existing customers to understand their
financial needs and deepen relationships
Provide recommendations and assist customers with a wide array of
financial solutions to satisfy their spending, saving, borrowing
and investing needs
Help customers bank more efficiently using web, mobile and ATM
banking
Acquire new customers through outbound phone checkups and in-store
prospecting
Collaborate with your partners in Wealth, Mortgage and Business
Banking to help customers with more complex financial needs
Contact customers to schedule time to discuss their personal
financial goals
Provide financial education and services to customers to help them
fit banking into their everyday lives
Comply with all financial policies and procedures, state and local
laws and regulations
What you'll get
Meaningful work & relationships - You'll help customers with
important financial decisions that impact their lives like building
a business, buying a house, paying for school or helping them
realize their long-term financial goals. Colleagues and leadership
listen to your ideas and feedback.
Commitment to community - You'll flourish in a diverse, friendly
and supportive workplace that lets you give back to the community
through volunteering and donating to causes that are important to
you
Recognition & reward - You'll see your hard work rewarded with
financial incentives, promotions, growth and new opportunities
Training & development - You'll grow your career through training,
coaching, career planning and development that will enable you to
branch off in any direction your talents and interests take you
Exceptional benefits - You'll have access to medical and dental
insurance, a 401K with corporate match, tuition assistance and
discounts on student loan refinancing. You'll also get a discount
on thousands of gyms, studios and fitness centers.
Qualifications
High School degree or GED required
2 years of sales and customer service experience
Strong listening and customer service skills
Ability to effectively ask questions and identify needs to enhance
the customer relationship
Commitment to building relationships through phone engagements
Comfortable with using digital technology to support the delivery
of business goals
Ability to problem solve and provide solutions to customer
issues
Ability to strengthen relationships with teammates, business
partners and specialists through collaboration
Self-motivated, confident and ability to multitask effectively
Ability to work branch hours, which can include weekends and
evenings
If selected, candidates must meet and comply with all requirements
set forth in the SAFE Act, including, but not limited to successful
completion of the required background checks and obtaining a Unique
Identifier from the Nationwide Mortgage Licensing System
(NMLS).
Preferred skills/experience:
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends
and evenings
Why Work for UsAt Citizens, you'll find a customer-centric culture
built around helping our customers and giving back to our local
communities. When you join our team, you are part of a supportive
and collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth.Equal
Employment OpportunityCitizens, its parent, subsidiaries, and
related companies provide equal employment and advancement
opportunities to all colleagues and applicants for employment
without regard to age, ancestry, color, citizenship, physical or
mental disability or perceived disability, ethnicity, gender,
gender identity or expression, genetic information, genetic
characteristic, marital or domestic partner status, victim of
domestic violence, family status/parenthood, medical condition,
military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity
Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank,
N.A. and each of its respective affiliates.
Keywords: Citizens, Pittsburgh , Citizens Banker, Other , Rochester, Pennsylvania
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