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Jaguar Land Rover Service Advisor

Company: Careerbuilder-US
Location: Wexford
Posted on: January 16, 2022

Job Description:

When you work for Bobby Rahal Automotive Group, you're a part of a world-class organization with a stellar reputation in the community. We're often referred to as "Team Rahal" and for good reason; our number one focus is to work together to exceed our clients' expectations each and every time they do business with us. As we continue to grow, Bobby Rahal Jaguar Land Rover is looking for a Service Advisor to join our team! Hours for this position are Monday-Friday 7:30AM-5:30PM As a Service Advisor you will:

  • Greet clients in a timely, friendly manner and obtain information about their vehicle. Document any issues the vehicle may have accurately and clearly on a repair order.
  • Test drive the vehicle with client as needed to confirm the problem.
  • Advise client on the care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer's specifications.
  • Provide a complete and accurate written cost estimate for labor and parts.
  • Explain completed work and all charges to client.
  • Handle telephone inquiries regarding customer questions, appointments, and work in progress. What are the general requirements of a Service Advisor?
    • A positive attitude and desire to help others are absolute musts.
    • Solid, basic computer skills, including typing.
    • A valid driver's license and clean driving record. What are my rewards and benefits?
      • Full-time team members are eligible for a full benefits package including medical/dental/vision insurance, life insurance, and 401k.
      • Paid time off and holiday pay.
      • We offer competitive wages and embrace a "promote from within" philosophy. Bobby Rahal is an Equal Opportunity Employer.Job Requirements:
        • Ensure customer satisfaction and a high quality service
        • Maintain the highest customer service standards
        • Attend pertinent training on request
        • Act as the voice-of-the-customer
        • Write up customer's vehicle problems accurately and clearly on repair order
        • Greet customers and consult with on vehicle service
        • Perform a consultative vehicle delivery with customer when service work is
        • Refer to service history, inspect vehicle, and recommend additional needed service
        • Providing exceptional personalized service to customers
        • Recommend the appraisal process as appropriate to the customer
        • Addressing and resolving customer complaints
        • Managing own work in process and providing excellent customer service
        • Foster a culture that focus on the customer
        • Obtain customer and vehicle data
        • Maintain high customer satisfaction standards
        • Addressing and resolving customer complaints
        • Got the horsepower to join a fast paced environment and hit high standards
        • Communicate additional repair and service needs to the customer based on vehicle inspection
        • Work to make customer experience unbeatable with expert knowledge and great service skills

Keywords: Careerbuilder-US, Pittsburgh , Jaguar Land Rover Service Advisor, Other , Wexford, Pennsylvania

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