Level 2 Desktop Tech
Company: Holtec International
Location: East Pittsburgh
Posted on: September 16, 2021
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Job Description:
A large manufacturing client is looking for a Level 2 Desktop
Support Tech to work onsite 4 days a week and remote the other 1
for them at their Pittsburg, PA location. This person will respond
to incoming tickets through SpiceWorks resolving/troubleshooting
any hardware and software related issues. The individual will
resolve 15-20 tickets a day ranging from issues with their email,
password resets, network connectivity issues etc. This individual
will be responsible for supporting their windows/Office 365
environment.
Experience using Dell Migrate
5+ years of experience providing desktop support
3 + years of experience troubleshooting software and hardware
Experience supporting Office 365 (need to be able to add licenses
to new users, add multi factor licenses and set up and configure
authentication)
Experience installing 3D design software such as: Solid Works,
AutoDesk, Mat Lab, and Adobe
Previous experience reimaging computers
Previous experience using a remote support control such as
TeamViewer
Experience using a ticketing system
Must be comfortable working onsite 3 days a week
Keywords: Holtec International, Pittsburgh , Level 2 Desktop Tech, Other , East Pittsburgh, Pennsylvania
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