Applications Manager (Software)

Company: ABM
Location: Canonsburg
Posted on: June 12, 2021

Job Description:

The Applications Manager works under the general direction of the Director of Strategic Solutions, and will be part of a team providing analysis, support, development, and training of enterprise applications. Candidate must be able to meet deadlines, multi-task, communicate well and be able to troubleshoot/diagnose issues that arise in supporting enterprise applications. The ability to provide insight as to root cause analysis of any encountered issues is a plus. These are critical business unit applications used to drive productivity and provide real-time information to internal business units and their customers. At times, a fast-paced environment where priorities change daily. This position can be based remotely.

• Support Sales Software including Salesforce.com, pricing system, proposal generating system, and other systems.
• Troubleshoot application problems associated with systems.
• Monitor service requests to facilitate timely resolution.
• Perform testing of system modifications to ensure specifications are met and validate no unexpected or adverse impact on system performance and functionality.
• Develop business processes and update COMs as necessary.
• Proactively identify opportunities for enhancements.
• Document, test, and deploy continued improvement enhancements for multiple systems.
• On-call support
• Develop and perform training related to applications and business processes.
• Involved in multiple projects, often taking direction from more than one individual.
• Assist in Quality Assurance testing as required.
• Other duties as assigned.

Minimum Requirements

Education/Training:

• BS or BA college degree or 3-5 years of experience.
• Salesforce certified a plus.

Job Knowledge/Experience:

• 3-5 yrs. experience in a systems related position.
• Skilled communicator with excellent customer service skills.
• Ability to critically analyze problems and implement optimal solutions.

Language/Writing/Communication Requirements:

• Strong customer facing skills and team playing capabilities.
• Excellent analytical and problem-solving skills.
• Strong writing skills for creating system and end user documentation pertaining to application functionality and enhancements.

Keywords: ABM, Pittsburgh , Applications Manager (Software), Other , Canonsburg, Pennsylvania