High school diploma or general education degree (GED)
Minimum of 6 months of related clerical experience.
Responsible for performing research on deposit accounts.
Research requests include copies of statements, copies of checks,
deposited items, subpoena's, estates and any other research
inquiries. The individual also processes loan payments and
government verification requests.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly
differentiate us from our competitors.
Professional demeanor in appearance, interpersonal relations,
work ethic and attitude.
Possess clear, concise, effective written and oral communication
skills to effectively express thoughts, ideas and concepts to
management, bank employees and bank customers in a collaborative
and solutions oriented manner.
Accurately handle detail work
Must be able to work independently, and maintain
Ability to apply commonsense understanding to carry out
instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete
variables in standardized situations.
Ability to read and comprehend simple instructions, short
correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively communicate information to customers, and
other employees of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Communicates with bank customers, bank officers and other
employees via phone, email, or mail to research all inquiries and
provide answers or copies of the research to only those who are
authorized to receive such information.
Performs statement maintenance
Produces Web Media uploads for requested customer
Process loan payments: opens all loan payments, review check and
payment, write up loan coupons, and deliver mail to other
Provide customer support via telephone as needed
Responds timely to online banking customer secure messages.
Completes Government verification requests for customers using
the Social Security and Medicare websites.
May from time to time be assigned other duties and/or
responsibilities with or without prior notice.
Banking is a highly regulated industry and you will be expected
to acquire and maintain a proficiency in the Bank's policies and
procedures, and adhere to all laws, rules and regulations that are
applicable to your conduct and the work you will be performing. You
will also be expected to complete all assigned compliance training
in a timely manner.
Ability to perform general clerical duties
Must possess quick and accurate keyboarding skills.
Proficient in Microsoft Office, specifically Microsoft Word and
Excel. Ability to learn and maintain knowledge of various