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Client Success Representative

Company: Paradigm Marketing Group
Location: Morgantown
Posted on: June 12, 2021

Job Description:

As a Client Success Representative, you will be a vital member and leader of the Customer Experience team. As a Client Success Representative, you are expected to be part problem- solver, part decision-maker, and part client advocate to promote retention and loyalty. The ideal candidate for our Client Success Representative role will be an approachable, animated leader who is solution-oriented and committed to providing exceptional customer service on a daily basis. Client Success Representative Responsibilities: Execute sales and marketing strategies face to face with customers in a fast-paced retail setting Answer customers' questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Anticipate client needs and actively provide refined customer service Maintain positive member relations at all times by using good judgment and the ability to multitask Maintain complete confidentiality with customer and client information Recommended Requirements: 1+ years' experience in client/customer service, concierge, hospitality, and/or member relations indus try Thrive in fast-paced, always evolving, startup environment Experience working with high-level clients to be able to meet their required needs No degree required however it is considered a plus Experience working in a high volume Customer Service environment You will be trained on daily operations by a more seasoned Account Manager and will encounter a hands-on training experience, learning each department separately to ensure optimal success throughout the training. Job Requirements:Follow through with the clientFollow up on client inquiresResponding to client and customer emailsMaintain relationships with client contactsSupport other client data stewardsReceive a huge client baseAnswering client phone calls in a timely mannerOrchestrate the transformation and integration of client data into highquality client information assets and ensure client satisfaction and engagement throughout the client data implementation lifecycleEnsure achievement of client goalsAssist with questions or issues with clientsAssist the client with technical difficultiesHelp manage client relationship systems and processes to ensure flawless customer service for clientsPartnering and financial management, including communicating with the client and client teamsManage proactive client identification projectsManage internal and client expectationsAttribute and how support client learningTrust in the client relations representativePrepare the client suite according to client preferences, and on the day of the client's arrival, the Concierge becomes the client's on-site key interfaceManage the schedule of client scansMentor and support other client data stewards Associated topics: collection analyst, customer, loan originator, loan review, loan servicing officer, mortgage loan, mortgage servicing officer, mortgage underwriter, personal banker iv, representative

Keywords: Paradigm Marketing Group, Pittsburgh , Client Success Representative, Other , Morgantown, Pennsylvania

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