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Assistant Manager

Company: Dairy Queen
Location: Wheeling
Posted on: June 12, 2021

Job Description:

For more than 70 years, the DQ system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions:

        Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance

        Enthusiastically greet and welcome fans to the Dairy Queen brand

        Strive to exceed fan expectations and deliver fan first service through timely and quality service

        Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls

        Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success

        React to issues impacting the restaurants profit & loss (P&L) to optimize sales and profit

        Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team

        Create and maintain a positive, safe, clean, and inviting environment for fans and team members

        Calmly solve fan concerns and embrace Dairy Queens service recovery standards

        Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members

        May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors store marketing, identifying and tracking changing consumer demands.

        At all times exhibit a genuine passion for excellence

        Perform other duties as assigned by management



High School diploma or equivalent * Strong knowledge and application of safe food handling practices * Must be ServSafe certifiable * Work well under pressure packed situations while maintaining a great attitude * Restaurant experience preferred

Keywords: Dairy Queen, Pittsburgh , Assistant Manager, Other , Wheeling, Pennsylvania

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