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Business Systems Analyst Sr.

Company: PNC Financial Services
Location: Pittsburgh
Posted on: November 21, 2020

Job Description:

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience to our customers. As a technical Business Systems Analyst Sr. within PNC's ACFR organization, you will be based in Pittsburgh, PA. The hiring manager is seeking a technical business analyst with experience and interest in business and data analysis, software requirement writing and software testing, and working in a fast paced environment in various phases of the application development SDLC process. The SDLC process is primarily AgileScrum based, and the JIRA tool is used extensively. The position is in the Technology area supporting the Broker Dealer, Risk, and Insurance applications as well as the older IRS application. The position will also involve working on two new replacement system rewrites that are hosted in a vendor cloud computing environment. Besides the business analysis work there, work on the integrations between the vendor and PNC systems (security, user access, data interfaces between applications, PNC controls). Responsibilities will include Participate and lead requirement gathering sessions with other analysts, from both the LOB and the Technology areas, and keep track and manage various small LOB demands for changes across a small portfolio of applications. Evaluate data fields from the various interfacing systems and EDW (Enterprise Data Warehouse) to ensure accuracy in data mapping and data values. Write (complex at times) SQL DB queries in order to dig deeper into the data values and expected results. Test, document, and communicate the results from testing and data analysis and use the HP ALM tool for test cases and results, updating documentation as needed. Participate in all relevant stages of an application development team's SDLC process and contribute strongly in each phase (though not as a developer). Develop a strong business and technical understanding of the applications that are hosted on a variety (mostly distributed and cloud hosted) of platforms, and be able to provide support and problem resolution (root cause) as needed. Work and communicate effectively as part of an Agile crew and through daily stand-ups and assignments for the project, and effectively master the JIRA tool and User stories and tasks. Effectively communicate both verbally and in writing, and participate actively in team calls and presentations. Work independently effectively and to deadlines, and collaborate with other team members and customers to complete assignments accurately and timely, as identified on the Sprint board. Identify the current AS-is and future state of an application based on the changes in the business processes and needs, whether related to smaller application maintenance, changes to interfaces, or on work on a full-scale replacement application. Learn and follow the applicable PNC policies and processes in order to effectively move projects along while being in compliance with these policies. Here are the job responsibilities Lead requirement gathering sessions with business stakeholders and translate those to functionalnon-functional requirements and user stories and maintain the documentation for these requirements. Identify the current AS-is and future state of the application based on the changes in the business processes and needs, whether related to smaller application maintenance, changes to interfaces, or on work on a full-scale replacement application. Write and analyze complex business and data requirements over various applications Complete application testing and documentation, and work with developers and LOB to record defects in HP ALM, and manage defect resolution for each release. Communicate results, findings, and other project related information in sound and clearconcise written communication or verbal communication. Be comfortable presenting findings to a larger audience. Write and document complex queries in the SQL querying language, with a firm understanding of the underlying data, and the relationships between fields in the database Develop a solid understanding of the business processes and key terms and business functions in order to actively engage LOB members, Technical members, and data analysts. Analyze multiple system data sets and providing summary of findings, including explanation of the variances and root cause, and effectively communicate the impact of the LOB members. Job Description Participates in analyzing business requirements and production specifications for changes made to technology applications. Formulates and defines the system scope and objectives, based on user needs and business processes . Directs business process improvement projects for internal business groups, aiming to improve business results . Identifies and documents all system constraints, implications and consequences of various proposed system changes . Provides recommendations for addressing and resolving business issues, for a specific business group . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Business Assessment - Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities ability to assess the benefits, risks, and success factors of potential applications. Business Process Modeling - Knowledge of the activities, tasks, deliverables and techniques for documenting current business processes ability to identify problems, opportunities, and re-engineering processes for improvement. IT Environment - Knowledge of an organization's IT purposes, activities and standards ability to create an effective IT environment for business operations. IT Project Management - Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives. Requirements Analysis - Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements ability to analyze these requirements to ensure the success of a system or software development project. Technical WritingDocumentation - Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.) Workflow Analysis - Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness. Work Experience Roles at this level typically require a university college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors Disability Accommodations Statement The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please calland select Option 4 Recruiting or contact us via email at The Human Resources Service Center hours of operation are Monday - Friday 900 AM to 500 PM ET. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Keywords: PNC Financial Services, Pittsburgh , Business Systems Analyst Sr., Other , Pittsburgh, Pennsylvania

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