Client Relationship Manager

Company: Newmark Knight Frank
Location: Pittsburgh
Posted on: November 21, 2020

Job Description:

Newmark Knight Frank (NKF) is one of the world's leading commercial real estate advisory firms. We provide a fully integrated platform of services to prominent multinational corporations and institutional investors across the globe, as well as to occupiers, owners and developers of real estate on a local, regional and national level. Together with London-based partner Knight Frank and independently owned offices, NKF's 14,100 professionals operate from more than 400 offices in established and emerging property markets on six continents. Job Description: Reports directly to the Account Director for a global client account. This position may be located in the Seattle, WA area or remotely in Pittsburgh, PA and provides daily interface and direct support to the client. The CRM plays a critical role on the team in developing and maintaining the relationship with the client and management of their lease portfolio. Responsibilities include the following but are not limited to: Essential Job Duties: Daily interface with client Management of critical dates, interfacing with business units ensuring dates are acted upon and dissemination of critical date decisions to NKF teams Coordinating and ensuring Landlords’ are paid on time and TI allowances are collected Provide lease interpretations requested by the business pillars Support/provide leadership of projects for new initiatives and ad hoc client requests Review and or preparation of monthly reporting package and delivery to the client Provide training for internal team members on business objectives, new initiatives, or projects and abstracting standards Point of escalation for issue resolution and conflict management for client Assure that scheduled reports are completed and delivered timely and accurately Monitor and assure that the lease administration database is maintained and updated so that the database accurately represents all current leases, critical dates and options in the portfolio. Perform a monthly management review of service levels and related issues with Account Director Continually review the overall service delivery and current processes for improvement opportunities Possess hands-on experience in Tririga Support Account Director for initiative for account Perform other related duties as assigned. Skills, Education and Experience: BS in Accounting, Finance, Real Estate or comparable work experience. MBA preferred. Minimum 7 years’ experience in lease administration with 2 years at a management/supervisory level. Attention to detail critical. Strong negotiating and communication skills with the ability to perceive problems and react quickly to effect solutions. Working knowledge of commercial real estate principles and financial concepts. Strong organizational, interpersonal, analytical and communication skills. Exceptional planning and decision-making skills are highly desired. Ability to work effectively in an organizational structure, and interact positively with various groups of individuals. Proficient with Microsoft Office and its applications. Experience with Tririga desired. Benefits and Perks: Industry leading Parental Leave Policy (up to 16 weeks) Generous healthcare Bright Horizons back-up care program Generous paid time off Education reimbursement Referral Program Opportunities to network and connect Working Conditions: Normal working conditions with the absence of disagreeable elements Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Newmark Knight Frank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: Newmark Knight Frank, Pittsburgh , Client Relationship Manager, Other , Pittsburgh, Pennsylvania