Genesys Developer

Company: The Judge Group, Inc.
Location: Pittsburgh
Posted on: November 21, 2020

Job Description:

Location Pittsburgh, PA Description Our client is currently seeking a Genesys Developer to work full-time. Must be able to accept employment directly as sponsorship is not available at this time. Ability to brainstorm and communicate technology ideas and issues to technical and business teams Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with IT and Business management up to C-level. SME level knowledge of Genesys call center applications and advance level of Voice and Multi-Channel routing using Composer with extensive knowledge of SCXML for Genesys Orchestration Server and Rules Engine. Experience supporting the following Genesys Framework 8.5, Genesys AdministratorExtensions 8.5 for administrating applications, agents, voice announcements and routing objects Genesys inbound Voice (SIP 8.1) with Genesys TServer supporting Avaya TSAPI based Agents Genesys Reporting via Genesy Pulse and ICONInfoMart 8.5 for delivery of data to Genesys Interative Insights Custom Web applications Genesys Routing built within Composer using Orchestration serversURS and Genesys Rules Engine Genesys Platform SDK including TLIB, Configuration and Statistic including creating custom statistics for delivery of data to internal Genesys application and external destinations. Gplus Adapter for Aspect WFM 6.x Genesys Mobile Services integrated with Inbound Voice Routing and Mobile applications for Callback functionality Knowledge of voice networks including switching, messaging, signaling, call routing strategies, CTI, and T-server operation. Experience with Avaya Session and Communication Managers Joy Provenzano, VP- Recruiting, The Judge Group 90 Matawan Rd, Suite 102, Matawan, NJ 07747 office Or you can text me at (484) 585-4189 www.judge.com Contact mailto?subjectGenesys20Developer This job and many more are available through The Judge Group. Find us on the web at www.judge.com httpwww.judge.com

Keywords: The Judge Group, Inc., Pittsburgh , Genesys Developer, Other , Pittsburgh, Pennsylvania