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Product Manager II

Company: PNC Financial Services Group
Location: Pittsburgh
Posted on: November 21, 2020

Job Description:

Job Description Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Product Manager II within PNC's of Retail Lending organization, you will be based in Pittsburgh or Charlotte. In this role, you will be responsible for delivering improvements and product functionality enhancements for customers making payments to our Retail Lending products. As Product owner, you will be responsible for supporting the delivery of multi-channel payment enhancements for Retail Lending; supporting the design of the end-to-end customer experience; defining business requirements; partnering with channel, development, and delivery teams and coordinating across product teams, customer advocacy, legal, compliance, care center, employee and customer readiness. Experience in Agile methodology, project management, customer experience, and customer journey mapping is required. Experience in the financial service industry, technology systems architecture and digital, mobile and IVR platforms is preferred. Job Description * Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. * Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels. * Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise. * Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary. * Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management. Competencies Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Collaborating - Knowledge and ability to promote a culture of information sharing and working together to solve business problems and meet business goals. Competitive Environment - Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment. Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Design Thinking - Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Emerging Technologies - Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy. Innovation - Develops new ideas and initiatives that improve the performance of the organization. Knowledge Of Product Line - Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies. Problem Solving -

Keywords: PNC Financial Services Group, Pittsburgh , Product Manager II, Other , Pittsburgh, Pennsylvania

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