Experience Designer - Online Banking

Company: PNC Financial Services Group
Location: Pittsburgh
Posted on: November 21, 2020

Job Description:

Job Description Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Experience Designer within PNC's Digital organization, you will be based in Pittsburgh, PA. We're looking for an Experience Designer to join PNC Bank at our headquarters in Pittsburgh, Pennsylvania. At PNC, you'll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with experience designers, agile development teams, and core product team members. You'll use a strong, critical voice to deliver an engaging, consistent and accessible experiences to our audiences. As a designer on the online banking team, you'll focus on experiences such as: • Transferring money and paying bills • Servicing your account and getting help • Managing your personal profile information • Enrolling and signing on You'll work across these human-centered design practices: • Visual and communication design • Interaction and user experience design • Prototyping • Design research In this role, you will: • Apply your UI and UX skills to an established product • Define problems and goals, map user flows, and prototype interactions • Design frameworks, systems, and components that aim to deliver consistent UX across a range of user touchpoints • Conduct user observation, research, and analysis to understand the challenges of your users • Use quantitative and qualitative data to inform your designs • Facilitate brainstorming and design sessions internally and externally • Work closely with front-end developers and project managers to implement UI solutions and ensure the technology fully executes the vision and requirements We think you could be successful if you: • Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment • Advocate for users and inspire a culture of design thinking • Can handle the details for multiple projects and deadlines • Believe iteration is the best path to improvement and can adapt quickly to change • Take initiative and act on opportunities for improvement • Seek to learn from your team Minimum qualifications are: • A bachelor's degree with at least 2 years of experience in design • An online portfolio that demonstrates strong experience in creating end-to-end solutions through ideation, user research, wireframing, and design iteration Job Description * Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. * Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs. Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry. * Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials. * Gauges the usability of new and existing products, and make constructive suggestions for change. * Conducts research studies and present findings that will inform improvements in the customer experience. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Business Analytics - Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions. Creativity - Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations. Design Thinking - Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through th

Keywords: PNC Financial Services Group, Pittsburgh , Experience Designer - Online Banking, Other , Pittsburgh, Pennsylvania