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Senior Director of IT Client Services, Learning Technologies and Customer Support

Company: Carnegie Mellon University
Location: Pittsburgh
Posted on: September 13, 2020

Job Description:

Job Description - Senior Director of IT Client Services, Learning Technologies and Customer Support (2015502)

Job Description

Senior Director of IT Client Services, Learning Technologies and Customer Support - 2015502

Description : Are you a technology leader who is passionate about transforming the way a university functions with technology? Do you love solving real business problems by deploying and maintaining technology that makes life simpler and more productive for our colleagues? If so, we want you to join our leadership team in Computing Services here at Carnegie Mellon University.

The Computing Services central IT department provides services that have strategic impact on university goals. We are a learning organization and approach successes and mistakes as opportunities to continually nurture a culture of intelligent risk taking. We want to hire versatile team members who are encouraged and passionate about their work. Join us and be part of a team committed to standard methodologies, innovation, diversity, and growth, both team and individual. As the Senior Director of IT Client Services, Learning Technologies and Customer Support, you will foster collaboration with educators and our Eberly Center for Teaching Excellence and Educational Innovation to provide best in class services supporting teaching & learning as well as general productivity activities across our global enterprise. You should have experience leading the development of new and innovative services, managing other leaders and overseeing the operations of a complex set of businesses. We are looking for someone who can provide excellent customer service and possesses superb communication skills. You will need to have a proven track record of service delivery for both in house and vendor provided services.

The Senior Director is responsible for strategic guidance and delivery of essential productivity tools such as Google's G Suite (email, calendaring, file storage), video conferencing, classroom and conference room AV. They will have strategic and managerial oversight of three-person team leading the following groups: Learning Technologies and Media Services (Technology Enhanced Facilities, Media Services, Campus Software Licensing) - experience classroom

IT Support Services (Desktop Support, Help Center, Executive IT)

Productivity Services (Endpoint Engineering, Services Development)

You must demonstrate:

• Project management skills

• Strong organization, planning and communication skills

Qualifications: • A Bachelor’s degree or an equivalent combination of education and/or experience is required. A Master’s degree is preferred. A degree in Computer Science, Information Technology or related field is preferred.

• A combination of ten (10) years of experience in the following areas are required:

o Information Technology Project Management Experience

o Experience with learning technologies and media services

o Vendor management and negotiating contracts experience

o Supervisory experience and experience managing/leading teams

o Higher Education experience is preferred

Requirements :

Background check

More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.

A listing of employee benefits is available at: www.cmu.edu/jobs/benefits-at-a-glance/.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

Job Function : Information Technology

Primary Location Time Type : Full Time

Minimum Education Level : Bachelor's Degree

Preferred Education Level : Master's Degree or equivalent

Whitfield Hall, 143 North Craig Street, Pittsburgh, PA 15213

(412) 268-3386

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran

Keywords: Carnegie Mellon University, Pittsburgh , Senior Director of IT Client Services, Learning Technologies and Customer Support, Other , Pittsburgh, Pennsylvania

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