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Director, IT Operations

Company: NESCO Resource
Location: Pittsburgh
Posted on: September 13, 2020

Job Description:

Ensuring Health, Safety and Continuity Amidst COVID-19. Click here to learn how Nesco Resource is Responding.

Job Description Director of IT Operations

The Director of IT Operations is both strategic and tactical in setting the direction and executing on projects, initiatives, and tasks performed by the IT Operations team.

This position is responsible for managing 5+ direct reports on the IT Operations team, including setting expectations and providing development opportunities.

Responsibilities of this role include leadership and management of:

Effective, efficient, and secure infrastructure

Delivery of IT Services to the organization

Business continuity and disaster recovery

Cloud and managed services

Internet and communication services

Providing technical support to the business

Additional Responsibilities:

Lead the planning and execution of enhancements and projects per architectural standards, business needs, and value creation

Ensure proper documentation exists for operational processes, procedures, and controls

Follow current security trends/best practices and ensure they are aligned with the IT Operations team

Collaborate with business leaders to establish service levels for IT service and support functions

Vendor selection/negotiation, establishing clarity and accountability for vendor responsibilities and managing internal expectations

Develop hands-on, working relationships with third-party providers including managing and monitoring results


5+ years of experience managing an IT Operations team

Experienced with VMware and Cisco Unified Communications

Previous experience with cloud migrations and managing hybrid environments

Strong knowledge, understanding, and training in ITIL concepts

Expert in network and PC operating systems, protocols, standards, firewalls, and telecommunications

Skilled at creating, testing, and executing business continuity and disaster recovery plans

Key Qualifications:

Proactive and independent sense of urgency for project/task completion

Passion for driving and facilitating organizational change

Understanding of macro and micro levels, their needs, and how they fit together

Strengths in managing projects from definition to completion

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Formats accepted: .doc / .docx / .pdf / .txt

Keywords: NESCO Resource, Pittsburgh , Director, IT Operations, Other , Pittsburgh, Pennsylvania

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