Merchant Account Exec-CCC
Company: PNC Financial Services Group
Posted on: March 27, 2020
Position Overview At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a(n) [position title] within PNC's [name of division]
organization, you will be based in [city/state location of
position]. Job Profile Markets credit card systems and support
services for business customers through a call center environment.
Attracts and retains client relationships to meet sales objectives.
Develops and maintains relationships with clients. Identifies
client requirements and recommends appropriate services. Responds
to customer inquiries into the call center on internal products,
services and credit card processing activities for the industry.
Manages, collects and reports on sales statistics. Interfaces with
various sales channels in a call center environment to facilitate
the prompt referral of leads beyond the target market. PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be: Customer Focused -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions. Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework. Competencies
Business Acumen – Knowledge, insight, and understanding of business
concepts, tools, and processes that are needed for making sound
decisions in the context of the company's business; ability to
apply this knowledge appropriately to diverse situations. Client
Relationship Management – Knowledge and ability to determine and
satisfy client needs and maintain a partnering relationship during
engagements; includes influencing, communicating, presenting,
facilitating, managing and developing others. Customer Experience
Management. – Implements the strategies and techniques used to
ensure that customers have a positive experience with the
organization and its products and services at every touch point.
Decision Making and Critical Thinking – Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive decisions.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Prospecting. – Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact. Selling. – Applies knowledge of banking
products and services to meet customer needs and enable them to
achieve their financial goals. Identifies prospecting approaches to
identify potential customers and create opportunities to sell
financial solutions and ideas to customers. Tech Savvy – Advise,
educate and engage clients on a variety of technological tools and
resources allowing them to explore solutions to achieve their goals
and financial well being. Work Experience Roles at this level
typically require a university / college degree with Education
Associates Disability Accommodations Statement The PNC workplace is
inclusive and supportive of individual needs. If you have a
physical or other impairment that might require an accommodation,
including technical assistance with the PNC Careers website or
submission process, please call 877-968-7762 and select Option 4:
Recruiting or contact us via email at firstname.lastname@example.org. The Human
Resources Service Center hours of operation are Monday - Friday
9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO) PNC
provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Pittsburgh , Merchant Account Exec-CCC, Other , Pittsburgh, Pennsylvania
Didn't find what you're looking for? Search again!