Market Research Consultant Sr

Company: PNC Financial Services Group
Location: Pittsburgh
Posted on: March 26, 2020

Job Description:

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Market Research Consultant Sr. within PNC's Decision Analytics and Research (DAR) organization, you will be based in Pittsburgh, PA. ? Research experience in writing surveys, creating sampling plans, developing an analysis plan, analyzing data sets, and writing reports that deliver actionable insights to drive business outcomes ? Ability to independently manage multiple projects with research vendors and internal business partners ? Great communication skills in working with partners to understand business objectives, guide research design, provide project updates, and present findings to key stakeholders ? Collaboration and relationship building to grow strong partnerships with product, marketing, distribution, and segment partners ? Would be required to present and interact with executives based on the assigned Line of Business ? Research acumen (survey writing, sampling, analytics, and report writing) a must ? Good communication skills ? Ability to quickly build good relationships with other bank partners ? Willingness to work with a team PNC will not sponsor applicants for work visas for this position Job Profile Designs and manages marketing research and competitive intelligence projects that use employee, competitor, customer, product, prospect, and market data. Designs and manages research projects by leveraging more complex quantitative and qualitative research techniques. Develops and delivers communication of research insights with a LOB. (Retail, C&IB, AMG) Manages research projects and the integration of research insight into business processes by synthesizing large amounts of data. Maintains partnerships and alignment with business managers, developing professional and trusted relationships with managers across LOBs. Manages vendor relationships. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Business Analytics ? Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions. Business Markets ? Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply this knowledge appropriately to diverse situations. Business Statistics ? Knowledge of the tools, processes, and practices that describe business results in measurable scales; ability to use this knowledge and data to assist in making business decisions. Competitive Environment ? Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment. Consulting ? Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations. Customer Experience Management. ? Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Marketing Channels ? Knowledge of marketing options and opportunities; ability to advertise an organization's products, services and brand through various channels. Market Research ? Knowledge of and ability to use tools and techniques for collecting, collating and analyzing information on existing or potential markets in order to meet market needs. Product Development Best Practices ? Knowledge of and ability to research, identify and apply formal disciplines and best practices for improving the quality and costs related to product development. Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors Disability Accommodations Statement The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Keywords: PNC Financial Services Group, Pittsburgh , Market Research Consultant Sr, Other , Pittsburgh, Pennsylvania