Virtual Interview - Customer Service Team Lead

Company: LoanCare - ServiceLink
Location: Pittsburgh
Posted on: March 20, 2020

Job Description:

" Customer Service Hiring Event at our GROWING MOON TOWNSHIP CAMPUS LoanCare, a ServiceLink Company, is hosting a hiring event! Phone Interviews are available anytime from 9am-7pm Wednesday March 18th & Thursday March 19th! Please apply so we can reach out to you to schedule. We recently celebrated our 1st anniversary at Moon Township campus and with 200+ current employees we are continuing to expand, come be part of something big! We Offer: COMPETITIVE COMPENSATION – UP TO $20 AN HOUR With INCENTIVES ON-THE-JOB TRAINING STRONG BENEFIT PACKAGE OPPORTUNITY TO GROW YOUR CAREER QUICKLY Cafeteria, Gym, Game Room,ON-SITE YOGA & CHAIR MASSAGES PAID TIME OFF FLEX SCHEDULING We’re Hiring for The Following Positions: Customer Experience Specialist Customer Service Team Lead Why Work At LoanCare? Hear from our employees: “The thing I like most about working at LoanCare is the endless opportunities and positive work atmosphere. I have worked many jobs in the past and this is, by far, the job that has provided the most rewarding challenges, both personal and professional. I feel as though the Management Team here at LoanCare that truly cares about your personal growth and ensures that you are surround by positive influence at all times. I can say it is the best job I have had!”- Christine S “I started at LoanCare on June 3rd. During my time at LoanCare, I have experienced what it feels like to have a career and not just a job. Coming from a background in customer service and not much mortgage experience, I was trained to know what I needed to succeed. Knowing that with enough hard work and knowledge, there is only up for me to go. To anyone thinking about joining us, I would let them know that achievements are within reach with support behind you. The supervisors are there to guide you when need and praise you when doing well.”- Ashley L “I’ve been here since May of 2019. LoanCare has opened doors for me that I didn’t know existed, the training was excellent and I learn something new every day while on the job! I am very excited to continue my career with LoanCare as the sky is the limit not only career wise and financially but also growth as a well-rounded human being! I consider it a blessing to have this opportunity and I am very excited for what the future holds”:- Ken W. Customer Experience at LoanCare Are you an experienced Customer Service professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will… · Assist homeowners with routine or complex issues and requests, in a call center environment · Use an advanced telephony system · Explain mortgage based process information · Make decisions to resolve customer issues · Navigate and enter data on a computer platform · Provide exceptional customer service WHO YOU ARE You possess … Enjoy speaking to customers over the phone Understanding of mortgage servicing: escrow, taxes, payment application Desire to help your peers, your team, and all around you because you are highly driven and lead by example Analytical ability to apply data and information to all processes and solutions

Keywords: LoanCare - ServiceLink, Pittsburgh , Virtual Interview - Customer Service Team Lead, Other , Pittsburgh, Pennsylvania