PittsburghRecruiter Since 2001
the smart solution for Pittsburgh jobs

Client Relationship Manager, Default Valuations

Company: ServiceLink, L.P.
Location: Pittsburgh
Posted on: January 13, 2020

Job Description:

Description: A re you a friendly and customer service-oriented individual with the ability to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable?   ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a history of exceptional client relations. The ideal candidate will be a self-starter; thrive in a fast paced environment; and have exceptional customer service skills. Are you ready to join our team and become a part of something big?**Applicants in all US locations are encouraged to apply.  Preference may be given to local applicants. A DAY IN THE LIFE In this role, you will… · Build and maintain relationships with key personnel with our clients. · Conduct business reviews to ensure clients are satisfied with their products and services. · Alert the sales team to opportunities for new business with our existing customers. · Inform customers about other products the company offers. · Attend meetings with clients to build relationships with existing accounts. · Travel to clients offices for relationship building · Achieve client relationship targets and KPI’s as set by the Valuations Managing Director. · Work closely with Customer Service, Business Development and Sales. · Escalate and resolve areas of concern raised by clients. · Monitor company performance against service level agreements and flag potential issues. · Update the CRM and ensure Customer Service and Sales are aware of changes within clients. · Be a liaison with internal departments to ensure client needs are fulfilled effectively. · Collect client feedback about their experience. WHO YOU ARE You possess … · Strong interpersonal skills and an ability to build rapport with customers. · Previous sales or client relationship experience. · Hard working with a strong work ethic. · Previous mortgage servicing/banking experience. · Exceptional time management and organizational skills. · Experience in Valuations. · Advanced Microsoft Office proficiency.WHO WE ARE About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.DETAILED JOB DUTIES · Produce performance reporting for clients. · Host and prepare for client performance and scorecard calls. · Coordinate and attend client business reviews both on-site at the client’s office and in our Pittsburgh offices. · Elevate client complaints and feedback to the relevant departments. · Provide client’s resolutions to concerns they may escalate. · Provide assistance/training on our processes, communication methods, and website. · Create and maintain a strong and productive working relationship with the client. · Create and manage any performance improvement plans. · Develop new strategies to improve client satisfaction. · Maintain up to date knowledge about company products and services. · All other duties as assigned. Qualification: MINIMUM QUALIFICATIONS Five or more years of mortgage subservicing/banking experience required. Previous client relations management experience preferred. Exceptional customer service skills. Exceptional time management and organizational skills. Experience in Valuations. Advanced Microsoft Office proficiency.

Keywords: ServiceLink, L.P., Pittsburgh , Client Relationship Manager, Default Valuations, Other , Pittsburgh, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Licensed Practical Nurse LPN Memory Care
Description: Description br br Arden Courts was created exclusively for persons living with Alzheimer's disease and related dementias. We re fueled by passion and committed to memory care. All of our talented (more...)
Company: HCR Manorcare Inc.
Location: Akron
Posted on: 01/23/2020

Uber Eats Delivery - Akron (Use Car, Bike or Scooter)
Description: Earn Extra Money Delivering for Uber Eats br Delivery-Partner available in Akron and Surrounding Areas br Earn on Your Own Schedule br Use your Car, Bike or Scooter br Sign up to start the process (more...)
Company: Uber Eats
Location: Akron
Posted on: 01/23/2020

Hair Stylist - Walgreens Plaza
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Akron
Posted on: 01/23/2020


Spanish Analytic Linguist - Cleveland, OH
Description: Title: Spanish Analytic Linguist Location: Cleveland, OH Duration: Part-Time Travel: Must be willing to travel as needed Schedule: Must be flexible to work holidays, weekends and multiple shift options (more...)
Company: MVM, Inc.
Location: Akron
Posted on: 01/23/2020

Autobody Technician/Body Tech/Collision Technician - Crafton
Description: Examines damaged vehicle and efficiently plans repair process. Works and communicates with others
Company: Service King Collision Repair
Location: Pittsburgh
Posted on: 01/23/2020

Hair Stylist - Coventry Commons
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Akron
Posted on: 01/23/2020

Freight/Receiving
Description: Job DescriptionPosition Purpose: br br Associates in Freight x2F Receiving positions
Company: Home Depot
Location: Akron
Posted on: 01/23/2020

Regional CDL A Truck Drivers - Home Weekly!.
Description: Now Hiring Regional CDL A Truck Drivers - Home Weekly Driver Qualifications:Must have a valid Class A CDL CDL must be issued from the state the driver currently resides DOT Medical Card Minimum age of (more...)
Company: HOEKSTRA TRANSPORTATION
Location: Akron
Posted on: 01/23/2020

Autobody Technician/Body Tech/Collision Technician - Etna
Description: Examines damaged vehicle and efficiently plans repair process. Works and communicates with others
Company: Service King Collision Repair
Location: Pittsburgh
Posted on: 01/23/2020

Event Marketer
Description: About the OpportunityThe LeafFilter Events team administers brand recognition and product demonstration at local events to generate leads and connect with the community. If you have an entrepreneurial (more...)
Company: LeafFilter North, LLC
Location: Akron
Posted on: 01/23/2020

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Pittsburgh RSS job feeds