Supervisor, Valuations Quality Control

Company: ServiceLink, L.P.
Location: Pittsburgh
Posted on: January 10, 2020

Job Description:

Description: A re you enthusiastic about launching adynamic new career where your knowledge, attention to detail, and strong workethic will be highly regarded as valuable assets?  ServiceLink, the unmatched best in the mortgageindustry, has an exciting opportunity available for a candidate with drive andcommitment. We are in search of an action-oriented manager with a soundknowledge base and demonstrated industry success to fill the position ofSupervisor- Valuations Quality Control.  Theideal candidate will be action-oriented and possess strong communication andinterpersonal skills to gain trust, achieve business objectives, andcollaborate with all levels of management. If you thrive as a motivating force,inspiring confidence and energizing teams to drive for superior results, weencourage you to apply today.This is a great time to join and grow withServiceLink, where our demand for exceptional performance is rewarded withunique and unlimited advancement potential. A DAY IN THE LIFE In this role, you will… ·         Supervise the daily operations of a Valuations Quality Controlteam ·         Oversee and be responsible for attaining all quality andproductivity goals within client SLAs ·         Partner with the QC Manager, other departments, and clients tosupport the established end-to-end quality control process ·         Address and resolve escalations in accordance with State andIndustry regulations, as well as client and internal requirements, whileensuring that all staff is also in compliance ·         Assist the QC Manager with reporting and staffing, includingprojecting volume and staffing levels, conducting interviews, and makingstaffing recommendations WHO YOU ARE You possess … ·         5 years’ progressive experience in real estate appraisal, bankor finance lending, or mortgage company experience, including supervisoryexperience ·         College degree preferred ·         Prior management experience in QC Valuations with knowledge ofstandard Valuation practices and procedures ·         Working knowledge of USPAP- role may require the taking andpassing of USPAP training ·         Working knowledge of BPO Standards & Guidelines ·         Knowledge of Valuations office processes, procedures, andtechnology ·         Excellent customer service, communications and writing skills ·         Strong attention to detail DETAILED JOB DUTIES ·         Oversee the team’s following of Quality Control (QC)policies and procedures for analyzing Valuation products ·         Monitor, track and consistently respond to bothinternal and client inquiries ·         Oversee the acquisition of necessary documentation fromthe Valuations vendors to ensure supportable and accurate valuation reporting ·         Ensure that all steps of the QC valuation process arecompleted accurately and within the required SLA (Service Level Agreement)timeframes ·         Assist staff to resolve complex or out of policyoperation problems ·         Responsible to manage the personal and departmentalproductivity and quality goals/metrics ·         Maintain compliance with State and Industry regulationsincluding Appraisal Independence ·         Act as SME for Valuation industry guidelines and productsso that valuation quality meets defined standards ·         Coordinate with Human Resources for appropriatestaffing levels, conduct interviews and hire needed staff ·         Coordinate with the QC Manager to establish employeegoals and assist with conducting employee performance reviews ·         Schedule and conduct team meetings ·         Responsible for staff scheduling to include\: workassignments/rotations, role training, employee vacations, employee breaks,overtime assignment, back-up for absent employees, and shift rotations ·         Ensure appropriate escalation paths are followed ·         Communicate daily with QC Managers on departmentoperation protocols ·         Maintain a positive, professional business relationshipwith vendors and internal staff · Perform all other duties as assigned Qualification: MINIMUM QUALIFICATIONS ·          5 years’ progressive experience in real estate appraisal, bank or finance lending, or mortgage company experience, including supervisory experience ·          College degree preferred ·          Prior management experience in QC Valuations with knowledge of standard Valuation practices and procedures ·          Working knowledge of USPAP- role may require the taking and passing of USPAP training ·          Working knowledge of BPO Standards & Guidelines ·          Knowledge of Valuations office processes, procedures, and technology ·          Excellent customer service, communications and writing skills ·          Strong attention to detail

Keywords: ServiceLink, L.P., Pittsburgh , Supervisor, Valuations Quality Control, Other , Pittsburgh, Pennsylvania