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Supervisor, Valuations Quality Control

Company: ServiceLink, L.P.
Location: Pittsburgh
Posted on: December 5, 2019

Job Description:

Description: A re you enthusiastic about launching a dynamic new career where your knowledge, attention to detail, and strong work ethic will be highly regarded as valuable assets?  ServiceLink, the unmatched best in the mortgage industry, has an exciting opportunity available for a candidate with drive and commitment. We are in search of an action-oriented manager with a sound knowledge base and demonstrated industry success to fill the position of Supervisor- Valuations Quality Control.  The ideal candidate will be action-oriented and possess strong communication and interpersonal skills to gain trust, achieve business objectives, and collaborate with all levels of management. If you thrive as a motivating force, inspiring confidence and energizing teams to drive for superior results, we encourage you to apply today.This is a great time to join and grow with ServiceLink, where our demand for exceptional performance is rewarded with unique and unlimited advancement potential. A DAY IN THE LIFE In this role, you will… · Supervise the daily operations of a Valuations Quality Control team · Oversee and be responsible for attaining all quality and productivity goals within client SLAs · Partner with the QC Manager, other departments, and clients to support the established end-to-end quality control process · Address and resolve escalations in accordance with State and Industry regulations, as well as client and internal requirements, while ensuring that all staff is also in compliance · Assist the QC Manager with reporting and staffing, including projecting volume and staffing levels, conducting interviews, and making staffing recommendations WHO YOU ARE You possess … · 5 years’ progressive experience in real estate appraisal, bank or finance lending, or mortgage company experience, including supervisory experience · College degree preferred · Prior management experience in QC Valuations with knowledge of standard Valuation practices and procedures · Working knowledge of USPAP- role may require the taking and passing of USPAP training · Working knowledge of BPO Standards & Guidelines · Knowledge of Valuations office processes, procedures, and technology · Excellent customer service, communications and writing skills · Strong attention to detail DETAILED JOB DUTIES · Oversee the team’s following of Quality Control (QC) policies and procedures for analyzing Valuation products · Monitor, track and consistently respond to both internal and client inquiries · Oversee the acquisition of necessary documentation from the Valuations vendors to ensure supportable and accurate valuation reporting · Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes · Assist staff to resolve complex or out of policy operation problems · Responsible to manage the personal and departmental productivity and quality goals/metrics · Maintain compliance with State and Industry regulations including Appraisal Independence · Act as SME for Valuation industry guidelines and products so that valuation quality meets defined standards · Coordinate with Human Resources for appropriate staffing levels, conduct interviews and hire needed staff · Coordinate with the QC Manager to establish employee goals and assist with conducting employee performance reviews · Schedule and conduct team meetings · Responsible for staff scheduling to include\: work assignments/rotations, role training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations · Ensure appropriate escalation paths are followed · Communicate daily with QC Managers on department operation protocols · Maintain a positive, professional business relationship with vendors and internal staff · Perform all other duties as assigned Qualification: MINIMUM QUALIFICATIONS ·          5 years’ progressive experience in real estate appraisal, bank or finance lending, or mortgage company experience, including supervisory experience ·          College degree preferred ·          Prior management experience in QC Valuations with knowledge of standard Valuation practices and procedures ·          Working knowledge of USPAP- role may require the taking and passing of USPAP training ·          Working knowledge of BPO Standards & Guidelines ·          Knowledge of Valuations office processes, procedures, and technology ·          Excellent customer service, communications and writing skills ·          Strong attention to detail

Keywords: ServiceLink, L.P., Pittsburgh , Supervisor, Valuations Quality Control, Other , Pittsburgh, Pennsylvania

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