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Valuations Operations Analyst

Company: ServiceLink, L.P.
Location: Pittsburgh
Posted on: December 5, 2019

Job Description:

Description: A re you ready to take your career to the next level?  ServiceLink, one of the top providers in the mortgage services industry, seeks an action-oriented individual with knowledge of the mortgage or real estate industry to join our team as a Valuations Operations Analyst.  This role will serve the critical function of performing quality control analysis of valuations products, as well as serving as a primary point of contact with our lender clients to address inquiries and resolve issues.  The ideal candidate must share our unwavering focus on creating value for our customers; will enjoy working with clients, both internal and external; be detail oriented, and driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. **Note- In order to be considered for this position, candidates must be willing to work M-F either 11\:30-8 or 12\:30-9** A DAY IN THE LIFE In this role, you will… · Performs quality control analysis of Valuation orders in compliance with regulatory, industry and client requirements · Facilitate and maintain client and vendor relationships · Identify, respond to and satisfy issues in a timely, consistent manner and ensures accurate resolution · Track and place client inquiries in computer system · Provide clients with product and service information WHO YOU ARE You possess … · Strong customer service skills and attention to detail · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients · Excellent verbal and written communication skills WHO WE ARE About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law. DETAILED JOB DUTIES · Interpret and implement Quality Control (QC) policies and procedures for Valuation products · Monitor, track and consistently respond to inquiries · Gain necessary documentation from valuations vendors to ensure supportable and accurate valuation reporting · Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes · Maintain compliance with State and Industry regulations including Appraisal Independence · Attend client and departmental meetings as required · Ensure appropriate escalation paths are followed · Maintain a positive, professional business relationship with clients, vendors and internal staff · Answer phones and respond to client requests via phone and email · Provide clients with product and service information · Identify, research, and resolve client and valuations vendor issues · Follow-up on client inquiries and delays · Research billing issues · Recognize, document and alert manager of trends impacting the QC process and client SLA · Recommend process improvements · Meet personal and departmental productivity and quality goals/metrics · Perform all other duties as assigned Qualification: MINIMUM QUALIFICATIONS ·          High school diploma or equivalent ·          Experience in real estate appraisal, valuations quality control, mortgage or real estate background preferred ·          Strong customer service skills and attention to detail ·          Basic reading, writing, and arithmetic skills required ·          Computer literate with the ability to learn customer service and quality control software applications ·          Professional verbal and written communication skills and the ability to type 30 wpm ·          Ability to maintain a positive and professional business relationship with clients and internal staff

Keywords: ServiceLink, L.P., Pittsburgh , Valuations Operations Analyst, Other , Pittsburgh, Pennsylvania

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