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Valuations Supervisor, Scheduling

Company: ServiceLink, L.P.
Location: Pittsburgh
Posted on: December 5, 2019

Job Description:

Description: JOB SUMMARY This position leads the overseeing of Scheduling operations for Valuation orders in compliance with company, regulatory and industry requirements. Facilitates the relationship between all Vendors and the Business Unit. Responds to and satisfies issues in a timely, consistent manner and ensures accurate resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES • Lead the team’s following of Vendor Operations (VO) policies and procedures for scheduling of Valuation products. • Monitor, track and consistently respond to Vendor inquiries. • Supervise the scheduling and follow-up with Appraisal Vendors and customers to ensure supportable valuation reporting. • Ensure that all steps of the Vendor Operations process are completed accurately and within the required SLA (Service Level Agreement) timeframes. • Assist in interviewing personnel to evaluate effectiveness of Vendor Operations program. • Support staff to solve operational concerns; ensure appropriate escalation paths are followed. • Track and consistently respond to inquiries regarding valuation orders, unusual occurrences, report follow-up procedures, and report information to Manager. • Oversee schedulers and be responsible for staff scheduling to include\: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. • Create and maintain a positive, productive and professional working relationship with vendors, Clients and all internal departments. • Keep the Manager informed of staffing levels, issues and team concerns. Schedule and conduct team meetings. • Communicate with Managers and Directors on Departmental operations. • Maintain compliance with Independence Guidelines. • Perform all other duties as assigned. Qualification: MINIMUM QUALIFICATIONS • 3 years’ experience in real estate appraisal, bank or finance lending, mortgage company experience; real estate background a plus. • College degree preferred. • Prior experience in Vendor Valuations with knowledge of standard Valuation practices and procedures including\: • USPAP- Role may require the taking and passing of USPAP training • BPO Standards & Guidelines • Knowledge of Valuations office processes, procedures, and technology. • Strong customer service and communication skills. • Read operational reports and workflows. • Attention to detail.

Keywords: ServiceLink, L.P., Pittsburgh , Valuations Supervisor, Scheduling, Other , Pittsburgh, Pennsylvania

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