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Loss Mitigation Single Point of Contact

Company: ServiceLink, L.P.
Location: Pittsburgh
Posted on: December 5, 2019

Job Description:

Description: A re you ready to take your career to the next level?  LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as an ­­­Single Point of Contact The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. A DAY IN THE LIFE. In this role, you will… Manage individual Pipeline of loans Make outbound calls /answer inbounds calls/ return voicemails Explain Loss Mitigation and what options are available Accept payments/work out Repayment Plans Participate in Campaign calls Learn the process of FNMA, FHLMC, FHA, VA, GNMA and Private Investors Interact with team, Team Lead, and Supervisor Interact with clients borrowers and internal departments WHO YOU ARE You possess … Great communication skills (verbal and written) Team oriented The ability to multi-task Self-motivated Proactive Attention to detail Great negotiations skills Reliability WHO WE ARE About us … LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law. DETAILED JOB DUTIES Perform welcome calls on all newly assigned files Obtain and evaluate all relevant information to handle inquiries and complaints correctly and in a timely manner Maintain client/customer focus at all times by taking ownership of all inquiries and proactively following through to resolution Be able to manage a pipeline of loans. Each loan being reviewed on a weekly basis. Generate outbound phone calls and when contact is made determine reasons for nonpayment, negotiate payment arrangements Serve as a point of contact for active duty military with SCRA protection Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt. Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and maintain licensure throughout employment Be able to explain the different processes in the Collection, Loss Mitigation, and Foreclosure process Be able to review the loan on MSP, LPS-PM, and AMS, to explain to the homeowner where they are in the process Be able to direct phone calls to the appropriate party when they are beyond the scope of business Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt. Interact with Supervisor and Team Lead to ensure best practices are followed and issues are communicated timely Learn processes for FNMA, FHLMC, FHA, VA and GNMA and Private Investors Interact with clients and internal departments to address/resolve open items. Be proactive furthering knowledge via corporate training courses and online training. As directed by supervisor, cross-train on and perform other functions Assist in projects or other duties that may be assigned Participate in documentation collection calling campaigns All other duties as assigned *LoanCare will sponsor all licensing related activities with a limit of three duplicate fees for each individual NMLS MLO exam. Qualification: MINIMUM QUALIFICATIONS High school diploma or GED. College coursework in computer programming preferred. Possess 2 to 4 years of experience in mortgage servicing (Similar roles may be acceptable) or an equivalent combination of education and experience. Loan servicing platform knowledge, aware of various loan products, ability to work independently, analytical mindset, organized, and good communication skills. Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook Prefer LPS experience Knowledge of Fair Debt Collection Protection Act Typing speed of 50 WPM Excellent written and verbal communication skills Ability to work in a fast-paced environment where priorities change frequently to meet business needs Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results Ability to work independently as well as part of a team and focus on results Ability to multi-task Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information Ability to use a dialer system to make/receive phone calls WORK CONDITIONS Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required. ESSENTIAL FUNCTIONS Overtime – Required as necessary C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. R eading Comprehension — Understanding written sentences and paragraphs in work related documents. E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. S peaking — Talking to others to convey information effectively. A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. I nstructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. T im e Management — Managing one's own time and the time of others. W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience. C omplex Problem Solving — I d entifying complex problems and reviewing related information to develop and evaluate options and implement solutions. D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing. I nductive  Reasoning  — The  ability to combine pieces  of  information  to form  general rules  or  conclusions (includes finding a relationship among seemingly unrelated events). I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). N ear Vision — The ability to see details at close range (within a few feet of the observer). Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. S peech Recognition — The ability to identify and understand the speech of another person. S peech Clarity — The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching #WorkWithUs

Keywords: ServiceLink, L.P., Pittsburgh , Loss Mitigation Single Point of Contact, Other , Pittsburgh, Pennsylvania

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