Local company in need of Customer Service Representative. Reps
will be responsible for developing and maintaining excellent
customer relations. In addition, they are responsible for retaining
existing customer base by satisfying customers' concerns quickly
and completely, expanding the business through satisfied customers
?Answer incoming calls including billing and invoicing, changing
account information, account retention, and a diversity of customer
?Troubleshoot technical inquiries and schedule service calls with
?Save accounts of customers that are attempting to cancel.
?Responsible for following up with existing customers in regards to
installations, service calls, alarms, testing systems and special
problems to ensure we are meeting our promises and
?Handle customers' problems from beginning to ending solution by
listening to the customer, defining the problem, resolving the
problem and following up with the customer
?Call customers to pro actively provide customer service.
?At least 1 year Customer service experience.
?Excellent communication and phone skills.
?Computer and typing skills (Microsoft Office)
?Good problem solver and strong negotiator.?
.Ability to multi-task.
?Independent thinker and motivated self-starter.
?Work schedules alternate periodically as a result of shift
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected