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Director Scrum Master

Company: John Hancock
Location: Toronto
Posted on: January 16, 2022

Job Description:

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.Job DescriptionThe -Lead Scrum Master -will be an enabler of -Agile at all levels of the organization -and will -focus on strategic transformation with senior leadership, management and Squad level -stakeholders. - Scrum Masters are servant-leaders and coaches of an Agile Squad. They facilitate Scrum-related rituals and events to keep the Squad on-track with their goals and objectives. A Scrum Master is vital to a Scrum team because they facilitate the Squad's progress toward their goals while actively challenging old norms. They eliminate impediments by actively addressing and escalating issues to keep the Squad focused on achieving objectives. They create and track metrics to provide Squads and the organization with relevant feedback on progress. They will also be contributing to the global growth of -Agile alongside segment Agile -Centres -of Excellence (COEs) -who provide -localized -coaching -and transformation enablement.Responsibilities:Proactively focus on delivering outcomes and remove obstacles for the Squad, escalating when necessary; including resourcing, staffing, interdependencies and decisionsSupport and model appropriate practices to continuously improve Squad performanceAct as a servant leader in coaching the Squad on advanced principles & practices of agility, from writing useful initiative and feature statements to assisting the Lead Product Owner in management of the backlogPartner with the Lead Product Owner to enable the delivery of initiatives, features and enablersFoster a collaborative culture, ensuring the team regularly celebrates success and learns from improvement opportunitiesFacilitate team and stakeholder meetings and manage related logistics including Agile eventsGuide and empower the flow of cross-functional initiative and feature teams, providing a clear view of successCollaborate with the Lead Product Owner, engineers, and engineering leadership to uncover pain points and opportunities to accelerate the delivery of new valueLeverage the transparency mindset in enabling continuous visibility of all goals/objectives, dependencies, value work, impediments and continuous improvement metricsAct as mentor and coach for the organization by contributing thought-leading content to large events such as workshops and town halls, leveraging Alignment, Outcome Thinking, Transparency, and Flow of Value mindsetsJob Requirements:Certified Scrum MasterMinimum of 10+ years of experience in a Scrum Master or Agile Coach roleExcellent knowledge of Agile frameworks and tools (e.g., Jira, Confluence, LeanKit)An entrepreneurial spirit and comfort working in a rapidly changing environment, with an emphasis on innovationStrong stakeholder management and communication skills; comfortable in challenging leadership and peersExcellent organizational and problem-solving abilities to deliver on expected outcomes at scaleUnderstands flow metrics and forecasting techniques to enable release planningExcellent analytical skills, copes with complex situations through deliberate analysis and planningStrong coaching mindset and abilities; enabling growth of team members and Delivery LeadsObsessive about continuous improvement - Real passion for driving Squads towards high performance and a deep pride in quality craftsmanship that delights usersStrong verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomesExcellent knowledge of digital enterprise enablement technologies and practicesExperience in Financial Services/Insurance is an assetData, NPS and customer analytics experience is an assetEvery career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.Manulife is an Equal Opportunity EmployerAt Manulife/John -Hancock, we embrace our diversity. We strive to attract, -develop -and -retain -a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, -advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, -colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. -It is our priority to remove barriers to -provide -equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. -All information shared during the accommodation request process will be stored and used in a manner that is consistent with -applicable laws and Manulife/John Hancock policies. -To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Job InfoType: Full timeLocation: Toronto, Ontario

Keywords: John Hancock, Pittsburgh , Director Scrum Master, IT / Software / Systems , Toronto, Pennsylvania

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