Customer Service Coordinator
Company: Taylor Morrison
Location: Indiana
Posted on: May 28, 2023
Job Description:
Job Description SummaryAs a Customer Service Coordinator working
for Taylor Morrison you will be responsible for providing support
to the division's Warranty team. You will generate reports and
schedule appointments for the Customer Service Representatives all
while providing spectacular customer service. Job DetailsWe trust
that as a Customer Service Coordinator you will:
(responsibilities)
- Gain competence on input of data into the Newstar Warranty
system
- Gain competence of Taylor Morrison procedures for conducting
home reviews
- Gain competence in understanding the Taylor Morrison Warranty
program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and Service
Representatives using guidelines established in Taylor Morrison's
1-Year Warranty program
- Gain competence in Build-Pro to help Superintendents and
Subcontractors with information retrieval
- Input and Dissemination of Warranty tickets and Home Reviews
into Newstar and then distribute to appropriate personnel for
completion
- Maintain office files
- Handle all escalated customer calls to include documentation,
follow-up, and work to assure closure on every claim
- Administer Taylor Morrison's 10 Year Structural Warranty
Program to include claim analysis, follow-up, and work to assure
closure on every claim
- Provide weekly tracking of all outstanding warranty work orders
to the field, and update as required
- Process check requests for Building Permits and prepare Permit
submittals and applications
- Complete Customer Service Requests timely and accurately
- Order, update and distribute construction related forms
- Prepare and submit building permits
- You are willing to perform other duties as assignedWhat you
will need: (competencies, behaviors & attributes)
- Creative/Innovative
- Customer Service Focused
- Dependable/Reliable
- Integrity/Trust
- Prioritization
- Team Player About you:
- Customer Service experience with a residential homebuilder
highly preferred
- Experience working with warranties preferred
- Ability to work evenings and some overtime required
- Newstar system experience helpful
- High school degree or equivalent required
- Excellent communication and organizational skills
- Problem solving skills FLSA Status: Non-ExemptPay Range: $22.00
- $28.00 hourly Bonus Eligible
- Actual offers will be based on a variety of factors including
experience Will have responsibilities such as:
- This position is considered a non-exempt position for purposes
of wage-hour law, which means that you will be required to keep a
time record and will be eligible for overtime pay.Essential
Functions:Successful job applicants will be able to perform these
functions. Reasonable accommodations will be made to enable
individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere
to schedule
- Ability to access, input, and retrieve information from a
computer and/or electronic device
- Ability to have face to face conversations with customers,
co-workers and higher level manager
- Ability to sit or stand for long periods of time and move
around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedurePhysical Demands:
- Must be able to able to remain in a stationary position up to
50% of the time
- The ability to frequently lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 poundsTaylor Morrison
experience and/or successful completion of training program may
override required education and/or experience requirement.Job
descriptions are not intended as, nor should be construed to be,
exhaustive lists of all responsibilities, skills, efforts, or
working conditions associated with a job. They are intended to be
accurate reflections of those principal job duties and
responsibilities essential for making fair pay decisions about the
job. #CollegeDiversity #EarlyCareer Benefits of Working With Taylor
MorrisonWe are looking for dedicated professionals that share our
values of putting the customer - and their needs - first. In
addition to a great team atmosphere, career development and
advancement opportunities, we offer full-time employees an
extensive benefits package, to include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug
Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
Keywords: Taylor Morrison, Pittsburgh , Customer Service Coordinator, Hospitality & Tourism , Indiana, Pennsylvania
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