Customer service for hospital patient needs. Maintains supplies,
general appearance and sanitation of the patient service area.
Reports to the Food Service Manager. Works with other Food Service
Staff and Food Service Supervisor and Manager to prepare and
deliver nutritious meals to customers.
High School Diploma or equivalent -
Licensure and Certifications
Food Handlers card is required
This Job Description is not to be construed as a complete listing
of the assignments that may be given to any employee, nor are such
assignments restricted to those precisely listed in the
Customer Service: Solves customer problems, treats customer with
dignity and respect. Acknowledges customer and responds quickly to
Ethics and Compliance: Conduct demonstrates compliance with and
reporting of suspected violations of all relevant laws,
regulations, compliance policies & procedures, and the CODE OF
Age-Related Competencies (Patient Contact Positions Only): Able to
identify, prepare and serve correct diet specific portions for all
age groups, from pediatrics through elderly adults.
Demonstrates the ability to assess and interpret age appropriate
data about the patient's status in order to identify age-specific
needs and provide the care needed.
Demonstrates age appropriate communication skills for the patient
Position Competency Skills: Prepares food as indicated by par level
reports and in accordance with both Sodexo and Health Department
standards. Follows standardized recipes to meet nutritional needs.
Attractively presents all items with appropriate garnish and
correct portion size. Participates in daily temperature and taste
panels to assure quality and provide suggestions for continuous
Uses all equipment assigned in accordance with department safety
and sanitation standards. Properly cleans all equipment after use.
Reports all equipment problems promptly to a manager.
Maintains proper handling of all inventories, to include proper
storage, rotation, covering, labeling and dating. All items will be
used in a cost-conscious manner. No food items will be handled in a
manner to expose the food to the "danger zone" of sanitation
standards. Use the HACCP method for food handling.
All patients, visitors, staff, and co-workers will be given prompt
and courteous attention. Each person the caf-- associate comes in
contact with will be viewed as a potential customer.
All work shall be performed in a safe and sanitary manner.
Workstations maintained in an organized, clean and sanitary
condition. Active participation in data collection and monthly
evaluations for department Continuous Quality Improvement
Responds and cooperates with changes in the workload. Participates
is FOSS (Focus on Service Spirit) training and CARES (Compassion,
Accountability, Respect, Enthusiasm & Service) behaviors.
Maintains patient information, orders and ensures timely delivery
of trays to patients.
Performs daily checks to ensure food items are fresh and
Conducts daily taste panel and samples for each meal.
Ensures patient food items are tasteful attractive and appropriate
for specified menu items.
Effectively communicates with staff at the back of the house when
assistance and product is needed for service.
Performs various other duties as assigned.
PHYSICAL DEMANDS/WORKING CONDITIONS -
Close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus, with or without corrective
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up
to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently
lift up to 35 pounds and occasionally lift/move 40 pounds.
Generally in an indoor setting; however, may supervise outside
activities and events.
Varying schedule to include evenings, holidays, weekends and
extended hours as business dictates.
The noise level in the work environment is usually moderate to
While performing the duties of this job, the employee is primarily
in a controlled, temperate environment; however, may be exposed to
heat/cold during support of outside activities.