Store Manager
Company: Par Mar Oil Company
Location: Brackenridge
Posted on: January 27, 2023
Job Description:
Position: Manager
Reports to: District Supervisor
Purpose of Position: Direct the day-to-day operation of an assigned
Par Mar Store in a manner which exceeds Company Goals and
Expectations of Total Quality Service to our Guests. Direct and
maintain the store in a manner which is above and beyond Par Mar
Stores Image Standards. The Store Manager is the primary person of
responsibility, providing support and guidance to the employees to
ensure the best customer service.
- Availability: The Store Manager must be available at all times
to react to emergencies, customer concerns and any incidents that
occur at the location. If the Store Manager is not physically at
the location, they must be available by phone. When training a new
Assistant Manager, the Store Manager must be flexible enough to
work evenings or weekends with that individual to ensure proper
on-the-job training on different shifts.
- 2 Driving on Company Business: Consistently maintain and
provide a current valid driver's license and proof of insurance on
a vehicle you will be using to drive for company purposes including
but not limited to: banking, gas surveys, or other company duties.
To be considered for, or remain in the Store Manager position you
must have the items required above in addition to a signed
"Statement of Understanding" recognizing that you are aware of said
requirements.
- Safety: Actively practice and enforce all safety measures to
ensure a safe work environment is maintained in a manner which
protects company assets, employees and Guests. In the event of an
employee or guest injury, ensure that an Incident Report is
immediately and properly filled out, typed then communicated with
Supervision and Human Resources so that a claim can be reported in
a timely manner.
- Guests: Greet and Welcome each Guest to Par Mar with the proper
greeting: "Good (morning, afternoon or evening"), "Welcome to Par
Mar". Acknowledge a Guest leaving the store by using an exit
statement such as: "Thank you, please come again, have a nice day."
Set the example and ensure that all employees are doing the same.
Ensure a high standard of Guest satisfaction is maintained at all
times through prompt, courteous and knowledgeable service in all
areas of the store, not exclusive to the check-out area. Respond
quickly with courtesy and professionalism when resolving guest
complaints at your location. Make it your goal to resolve customer
issues at store level and communicate with your Supervisor any
complaints that require their attention to resolve.
- Image: Maintain a Store Atmosphere which is consistent with the
Company Standards for Professionalism, Image and Total Quality
Guest Service, Above and Beyond. Immediately address any employee
who is not in proper dress code, including but not limited to: name
badge, proper attire, apron, gloves, hat, footwear, Jewelry (facial
or otherwise per Brand) or general appearance in violation of
company Policy. Observe the Assistant Manager and Lead CSA's to
ensure they are holding employees accountable for any infractions.
Develop and maintain a professional image as a member of the
company management team, supporting the Company Image, in actions
and words at all times. Display a consistent team oriented demeanor
at all times by maintaining clear channels of communications with
Supervision, employees and Guests in compliance with Company
policies. Ensure all decisions regarding employees, company issues,
Guest Service, laws, rules, regulations and safety are made from an
objective analysis of the situation and the stated position of the
Company. Store Exterior: Daily maintain a clean and attractive
exterior of the store location by directing employees to
consistently wipe down dispensers, removing excessive signage from
windows, cleaning windows, keeping counter areas which can be
viewed from the outside neat and orderly and sweeping the lot on a
daily basis. Store Interior: Maintain the interior of the store in
a clean and attractive manner, daily by directing employees to
complete all tasks on the shift duty checklist. Ensure the office
is neat, clean, organized and all confidential information is
secured at all times. Maintain all island supplies and keep debris
out of customers view with trash being emptied every shift.
- Training: Maintain and increase personal knowledge base by
completing approved online and other available training applicable
to this position and the company direction. Train and retrain store
level employees in a manner consistent with Par Mar Goals,
Policies, Procedures and Image. Assign the Assistant Manager or
Lead CSA to train new employees and follow-up to ensure the
accuracy and consistency of the training program. Train and direct
store employees to meet daily expectation in all operations of the
store in a manner which will meet all federal, state, local and
industry laws, rules and regulations, such as in the sale of
alcohol, tobacco and lottery, etc. Utilize the "Manager's Redbook"
according to company policy. Train and direct employees in
utilizing and maintaining the "Manager's Redbook" that controls
daily shift functions and acts as communication tool for all
employees.
- Employee Development: Set goals for employees which will
encourage long term growth and promote career opportunities with
the company. Be a positive example. Assist and encourage employees
in meeting goals for the purpose of increasing store growth and
personal growth within the Company. Review employee's performance
in an accurate, timely and objective manner consistent with company
policies. Arrange promotions for those employees who meet company
standards and go Above and Beyond for the level of performance
demanded by the position which is open.
- Compliance: Ensure compliance with all laws, applicable rules,
regulations and necessary controls, including but not limited to:
lottery, alcohol, tobacco, health, fuel regulations, etc. Follow,
promote and enforce the Company Policies and Procedures at all
times in a manner which supports the Company Mission Statement and
Image Standards. Follow-up with employees to ensure they are
complying with Policy. Smoking: : It is the policy of Par Mar
Stores to support its employees in complying with all federal,
state and local laws and regulations regarding the sale and use of
tobacco and tobacco products. Smoking any form of tobacco products
including e cigarettes and hookahs are prohibited in Par Mar Stores
including in front of ANY Par Mar Store entrance. It is not
permitted according to Local, State and Federal Laws and
Regulations. Set the expectation in your store in regards to break
times and procedures. Enforce any violations of this Policy.
Alcohol: It is the policy of Par Mar Stores to support its
employees in complying with all federal, state and local laws and
regulations regarding the sale and use of alcoholic beverages.
Enforce any violations of this Policy.
- Loss Prevention: Effectively control loss prevention by
following company policies and procedures and practice honesty in
the workplace at all times and reporting all dishonest findings to
the Manager. Complete the proper accountability documentation per
Policy. Responsible for completion of Full
Cigarette/Tobacco/Lottery Counts and Cost Food Inventory per
Policy. If these counts are delegated to the Assistant Manager or
Lead CSA, follow up to ensure accurate completion. Complete
paperwork in an accurate, neat and timely manner which exhibits a
high level of expertise. Look for discrepancies by observing loss
trends utilizing reports and viewing video. Ensure the accurate
handling of company assets, including but not limited to: cash
over/shorts, inventory shrink, merchandise handing, store
profitability, minimizing controllable store expenses, labor costs
and Guest service in accordance with Company Standards. Investigate
and hold employees accountable for all dishonest findings.
- Par Mar Store Promotions: Support and promote with all
employees Par Mar Stores Special Promotions, Events, Facebook and
branded Fuel Promotions at store level. Promote good will on behalf
of Par Mar Stores by attending community events including any
Loyalty Program set by the Company.
- Food Service: Maintain an attractive image in the food service
area and ensure accurate handling of the Food Service Department
including but not limited to: preparation, inventory, scheduling,
profitability, Guest Service, training, hiring, marketing, brand
standards and providing the quality of food in accordance with
Company Standards. Comply with, train and direct all employees to
meet daily expectations with State, Local and Federal laws and
regulations of the governing Health Department. Secure a food
handlers card where applicable by the State when prepared foods are
present.
- Receiving Merchandise: Properly receive all merchandise and
accurately complete all invoices pertaining to the merchandise in a
manner which maximizes inventory control as stated in the Company
Standards.
- Vendor Procedures: Ensure proper vendor procedures are followed
at all times to protect Company assets and merchandise the store in
a manner which will supports Company Guest satisfaction policies
and Image Standards.
Requirements:
PHYSICAL/MENTAL ESSENTIAL FUNCTIONS OF THE JOB
Position: Store Manager
Reports to: District Supervisor
- Must be able to stand up to an eight (8) to ten (10) hour shift
on a hard surface floor in order to perform all type of job duties
and responsibilities.
- Must be able to lift, push and/or pull up to 50 pounds up to 3
feet high without the aid of another person, in stocking the
store.
- Must be able to lift items onto a dolly and maneuver dolly into
position.
- Must be able to work in a cold environment in stocking the
coolers and freezers.
- Must be able to push and/or pull a mop/broom or shovel in order
to clean floors, parking areas and sidewalks.
- Must be able to tolerate chemicals such as gasoline, cleaning
agents, and other products necessary for customer service or
cleaning the facility.
- Must be able to maintain balance and climb up to eight (8) feet
on a step ladder or climb into the attic in order to stock and
arrange coolers and shelves, replenish cups, ice, etc., in the
fountain area and changing signs.
- Must be able to bend, twist and reach in order to perform
various job functions such as washing windows and gas pumps,
stocking shelves, coolers and fountain areas and picking up
trash.
- Must be able to handle a variety of shapes, sizes, and
textures. Items handled include, but are not limited to: stock
items, money, credit cards, supplies and paper work.
- Must be able to use fingers bilaterally and unilaterally: A.
The fingers are used bilaterally to count money, unload boxes,
operate machines/equipment and to perform various other job
functions. B. The fingers are used unilaterally to punch in prices
on the cash register and computer.
- Must be able to have corrected hearing to listen to: A. The
needs and direction from management; B. The needs of customers; and
C. The environment to be aware of surroundings.
- Must be able to have corrected vision to: A. Be aware of
surroundings and location of products and customers; B. Identify
colors and descriptions of automobiles at gas pumps; and C. Count
money, read price tags, cash register and gas pumps and perform job
duties.
- Environmental conditions: must be able to work around various
odors, dust and fumes in a mostly moderate temperature, except for
extreme cold below 40 degrees in refrigerator/coolers or the drive
in winter conditions.
- Must be able to have dexterity to perform repetitive tasks and
force in the use of deli meat slicers and knives in a safe manner
which meets company standards.
- Must be able to understand and use all safety equipment when
using a slicer and cleaning machinery.
- Must be able to perform tanks inventory by reading the fuel
tanks manually by lifting the 20-30 pound lids off the tank by
using a screwdriver then "sticking" the tanks or by inserting the
tool into the lid and accurately reading the measurement.
- Must not be short-tempered and must be slow to anger and able
to respond in a calm demeanor in stressful situations such as
dealing with customers who may be dissatisfied or emergencies.
- Must be alert and able to identify a hazard in order to avoid
it by reporting immediately, or if necessary, take immediate
corrective measures.
- Must not be impaired in anyway due to: A. the use of drugs
(legal or illegal), B. alcohol use, or C. in any other way, which
may affect the employee's ability to act and/or react in a manner
that will ensure their safety, the safety of other employees,
customers and the assets of the company.
- Must be able to physically react in an immediate manner to
emergencies such as fires, fuel spills, robberies or other life
threatening situations.
- Driving on Company Business: Consistently maintain and provide
a current valid driver's license and proof of insurance.
Keywords: Par Mar Oil Company, Pittsburgh , Store Manager, Hospitality & Tourism , Brackenridge, Pennsylvania
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