Area Chief of Staff Veterinarian
Company: Banfield
Location: Beaver
Posted on: January 6, 2026
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Job Description:
If you are a current associate, you will need to apply through
our internal career site. Please log into Workday and click on the
Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF SUMMARY
OF JOB PURPOSE AND FUNCTION The primary purpose and function of the
Area Chief of Staff is to lead, develop and manage associate
veterinarians in their hospitals to ensure Banfield can attract,
develop, engage and retain doctors that will deliver quality care
and meet expected hospital performance measures. This position
drives the culture and delivery of quality care by the veterinary
provider team (DVM, CVT, VA) in their assigned hospitals to ensure
that every pet receives consistent care aligning with our six
domains of quality (safe, effective, patient/client centered,
timely, efficient and equitable care.) The Area Chief of Staff
partners with the Practice Manager (if applicable) to drive the
culture and delivery of quality care by the veterinary provider
team (DVM, CVT, VA) in their assigned hospitals to ensure that
every pet receives consistent care aligning with our six domains of
quality (safe, effective, patient/client centered, timely,
efficient and equitable care. ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self
and team. Act as Responsible Veterinarian for Veterinary and
Pharmacy Board Permits, as required by federal, state, or local
law. Responsible for the ownership and management of the controlled
substance inventory for relief doctors. Own doctor engagement and
retention by consistently assessing risk, ensuring a proactive
retention strategy, and creating a culture of community and
engagement where doctors feel supported and can be successful.
Provide effective medical leadership to their hospital teams by
driving an inclusive and collaborative work environment in their
assigned hospitals in partnership with the practice managers.
Validate the clinical skillset and alignment with quality standards
of doctors, veterinary assistants, and veterinary technicians by
performing medical record reviews, veterinary quality assignments,
audits and patient safety event reviews in their assigned
hospitals. Provide veterinary services. The amount of time spent in
clinical role, seeing patients, will depend on various factors.
These include the numbers of hospitals, number of direct reports,
the productivity and performance of each hospital. All ACOS should
expect to spend a percentage of their time in role, and this will
be aligned upon a case-by-case basis in partnership with the DVQ.
This role is 100% hospital based and considered a working manager
role. Oversee the coaching program for newly hired veterinarians to
ensure an engaging experience which results in a productive doctor
knowledgeable in Banfield quality standards, Optimum Wellness
Plans, processes, and workflows. Ensure experiential learning to
develop clinical, surgical, and dental skills based on individual
veterinarian needs. Partner with the Director of Veterinary Quality
and Talent Acquisition team to recruit veterinary talent. Act as a
brand ambassador in the local veterinary community. Deliver an
excellent hospital experience to student externs, student job
program participants, and veterinary candidates during hospital
observations. Work with associate doctors to ensure they have the
skills to achieve their productivity goals through delivery of
high-quality medicine, a focus on preventive care, providing a
great client experience, and partnership with the hospital team.
Deliver veterinary operations KPI's of assigned hospitals through
their leadership of the hospital and their partnership with the
practice managers. Partner with practice manager to develop,
execute, and revise plans which achieve targeted KPI's through
hospital performance. Accountable to hospital OGSM performance as
quality medicine delivers operational outcomes. Develop a
veterinary leadership talent bench and have a succession plan in
place for assigned hospital pod. Ensure compliance to Banfield's
clinical essentials, government regulations and legislation, and
veterinary industry standards through veterinary quality
assessments, medical record reviews, audits, and patient safety
event reviews. Hospital operations must meet all local, state and
federal regulatory requirements including but not limited to
compliance with controlled substance management and radiation
safety. Create and execute timely plans to resolve identified gaps.
Champion preventive care culture by communicating, demonstrating,
and validating behaviors which drive optimum wellness plan growth
and retention. Create a say yes culture by driving access to care
and superior client service resulting in meeting or exceeding
client experience scorecard goals. Responsible for the appropriate
and timely resolution of client complaints related to medical
standard of care. Manage the medical equipment inventory and new
medical equipment requests in partnership with their Director of
Veterinary Quality in their assigned hospitals. Deliver the highest
level of veterinary care to every pet in a professional and ethical
manner while ensuring that the client and their pet have an
exceptional experience. Establish trust and gain the confidence and
compliance of clients through effectively delivering appropriate
preventive care, performing complete diagnostic workups, developing
thorough treatment plans, communicating home care instructions, and
planning follow-up visits. Other job duties as assigned. THE FIVE
PRINCIPLES Quality – The consumer is our boss, quality is our work,
and value for money is our goal. Responsibility – As individuals,
we demand total responsibility from ourselves; as associates, we
support the responsibility of others. Mutuality – A mutual benefit
is a shared benefit; a shared benefit will endure. Efficiency – We
use resources to the full, waste nothing and do only what we can do
best. Freedom – We need freedom to shape our future; we need profit
to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership
Plans and Aligns Drives Vision and Purpose Develops Talent Manages
Conflict Financial Acumen Managers Complexity Functional Attracts
Top Talent Communicates Effectively Drives Results Ensures
Accountability Functional/Technical Skills CAPABILITIES AND
EXPERIENCE (CAN DO) Ability to multi-task – Manages multiple tasks
at one time; quickly and accurately shifts attention among multiple
tasks under distracting conditions without loss of accuracy or
appearance of frustration. Organizational ability – Demonstrates a
systematic approach in carrying out assignments. Is very orderly
and excels at cutting through confusion and turning chaos into
order. Surgical skills – Proven ability to perform all basic
surgeries, including use of all standard medical instruments and
equipment. Problem solving skills - Demonstrates a strong ability
to identify, analyze and solve problems. Translates problems into
practical solutions. Intellectual ability - Accurately and
consistently follows instructions delivered in an oral, written or
diagram format. Can provide directions. Commitment to continual
learning. Mathematical ability - Ability to add, subtract, multiply
and divide, and to compute rate, ratio and percent; ability to
convert units of measurement. Computer skills - Comfortably and
confidently uses a computer and specialized software. ATTITUDES
(WILL DO) Initiative – Shows willingness and aptitude to use own
discretion in taking appropriate steps in finding solutions to
problems; presents options and ideas to enhance current processes
or procedures. Takes on additional responsibility when both big and
small tasks need to be done; seeks out the most valuable work to do
during times when the hospital faces low client demand. Integrity –
Firmly adheres to the values and ethics of Banfield Pet Hospitals.
Exhibits honesty, discretion, and sound judgment. Cooperativeness –
Willing to work with others, collaborating and compromising where
necessary; promptly shares relevant information with others.
Flexibility – Is open to changing situations and opportunities and
is willing to perform all tasks assigned. Independence – Able and
willing to perform tasks and duties without supervision. Tolerance
for Stress / Resiliency – Maintains a positive “can do” outlook,
rebounds quickly from frustrations and unpleasantness, and
maintains composure and friendly demeanor while dealing with
stressful situations. SPECIAL WORKING CONDITIONS Ability to work at
a computer for long periods of time. Project timelines and work
volume / deadlines may often require more than 40 hours per week to
complete essential duties of this job. Must have mental processes
for reasoning, remembering, mathematics and language ability
(reading, writing, and speaking the English language) to perform
the duties proficiently. Ability to carry out instructions
furnished in written, oral, or diagram form and to solve problems
involving several variables. Requires sufficient ambulatory skills
in order to perform duties while at hospital. Ability to stand,
walk, stoop, kneel, crouch, and climb as well as manipulate (lift,
carry, move) up to 50 pounds. Requires good hand-eye coordination,
finger-hand-arm dexterity with the ability to reach and grasp, and
visual acuity to use a keyboard and operate necessary equipment.
The noise level in the work environment is moderately high.
Associate is routinely exposed to a variety of pets that may bite
or scratch, and on occasion, exposed to anesthesia, radiation,
biological hazards and medication/controlled substances. Some
travel required, to assist other area hospitals as well as for
vendor visits and associate education. Banfield policies and
protocols are not intended to supersede the associate's legal
responsibilities and medical judgment. In the event of a conflict,
applicable laws and regulations will control. DEA: Candidate must
obtain state-controlled substance and federal DEA within 3 months
of employment, unless otherwise required by the state in which
working. USDA: Accredited by the USDA Animal and Plant Health
Inspection Service, National Veterinary Accreditation Program
within 3 months of employment. EXPERIENCE, EDUCATION AND/OR
TRAINING Doctor of Veterinary Medicine (DVM/VMD) or equivalent
foreign degree required. Veterinary license in good standing or
eligibility for licensure with all applicable state veterinary
boards for assigned hospitals. 3 years of experience in small
animal medicine and surgery practice. BENEFITS & COMPENSATION
Salary range for this role is $128,635 - $185,806. Specific pay
rates are dependent on experience, skill level, and education of
the candidate, as well as geographic location. Pay rates for
salaried positions may differ based on schedule worked. Banfield
offers an industry competitive benefits package and continues to
invest in and evolve benefits programs that meet the health,
wellness, and financial needs of our associates. Our benefits
package includes: Medical, Dental, Vision Basic Life (company paid)
& Supplemental Life Short- and Long-Term Disability (company paid)
Flexible Spending Accounts Commuter Benefits* Legal Plan* Health
Savings Account with company funding 401(k) with generous company
match* Paid Time Off & Holidays* Paid Parental Leave Student Debt
Program (for FT DVMs) Continuing Education allowance for eligible
positions* Free Optimum Wellness Plans for your pets’ preventive
and general care* *Benefits eligibility is based on employment
status. FT associates are eligible for all benefits programs
(Student Debt Program available for FT DVMs only); PT associates
are eligible for those benefits highlighted with an asterisk*. WE
ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield
Pet Hospital® strongly supports and values the uniqueness of all
individuals and promotes a work environment where diversity is
embraced. Banfield Pet Hospital is an equal opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, sex,
sexual orientation, gender identity, age, genetic information,
status as a protected veteran, or status as a qualified individual
with disability. Banfield Pet Hospital complies with all applicable
federal, state and local laws governing nondiscrimination in
employment in every Banfield location. LI-KL2
Keywords: Banfield, Pittsburgh , Area Chief of Staff Veterinarian, Healthcare , Beaver, Pennsylvania
