Pharmacy Lead Technician
Company: CVS Pharmacy
Location: Bethel Park
Posted on: May 26, 2023
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Job Description:
Job DescriptionHealth is everything. At CVS Health we are
committed to increasing access, lowering costs and improving
quality of care. Millions of times a day, we're helping people on
their path to better health- from advising on prescriptions to
helping manage chronic and specialty conditions. Because we're
present in so many moments, big and small, we have an active,
supportive role in shaping the future of health care. Lead Pharmacy
Technicians are at the forefront of our purpose as they deliver
compassionate care to our millions of patients every day.Lead
Technicians build upon the skills and responsibilities of the
Pharmacy Technician and are focused on being a role model, mentor
and guide to the pharmacy team while supporting the Pharmacists.
This position provides an opportunity, in a leading retail pharmacy
setting, to excel in a complex, high impact patient focused role
and to positively impact the lives of others. The ideal candidate
must be able to triage pharmacy tasks, balance efficiency with
accuracy, work both independently and as a team in a fast- paced
environment, and achieve excellence in customer service through
compassion and genuine care for all patients while ensuring all
medication needs and regulatory compliance standards are met.
Pharmacy Technicians must demonstrate ethical conduct and maintain
patient confidentiality at all times.ESSENTIAL FUNCTIONS:Promotes a
path to better health by engaging customers to learn about their
health and medications; educates customers about CVS services and
products appropriately positioning CVS as a partner in customers'
path to better health.Focuses on the customer, keeping the customer
top of mind at all times, prioritizing customer needs, displaying
genuine care and empathy in all interactions, and ensuring complete
customer satisfaction.Understands and follows applicable Federal
and State laws (e.g., HIPAA), regulations (e.g., OSHA),
professional standards, and ethical principles; complies with CVS
policies and procedures to ensure patient safety and protect
patient privacy and security.Effectively follows workflow
procedures with an in-depth understanding of each workstation
(i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day
coordination and processing of patient medication orders; manages
own responsibilities while shifting to help the team where
needed.Delivers results while balancing quality and efficiency in
all tasks, maintains accuracy while consistently meeting workflow
and inventory management goals.Demonstrates compassion and care by
proactively identifying and resolving potential problems to ensure
customers have their medications when needed; collaborates with
immediate and extended pharmacy teams, medical staff, insurance
companies, and customers alike to resolve issues, ensure accuracy,
and deliver timely resolution of any medication or insurance
related concerns.Actively seeks opportunities to expand clinical,
technical and insurance knowledge, leveraging available tools and
training resources, to develop the basic drug understanding and
technical expertise needed to accurately and more effectively
assist customers.Contributes to high-performing teams by looking
for opportunities to contribute to individual and broader team
goals, remains flexible for both schedule and business needs while
easily adapting to changes at work to enables supportive,
collaborative, and challenging work environment.Assists Pharmacist
with managing day-to-day activities and administration which may
include daily and weekly reports as well as pharmacy
scheduling.Coordinates/implements the training and development of
support staff with field training team.Willingly coaches, trains
and mentors new colleagues to develop the team and share best
practices. Provides support staff performance feedback to the
Pharmacy Manager to contribute to their growthand development.Leads
with heart by setting an example of outstanding performance for his
or her team. Remains flexible, provides coaching, is supportive and
respectful while always striving to get better.Proactively takes on
additional tasks and responsibilities, demonstrating a strong work
ethic.Identifies opportunities and shares insight on how to improve
patient care and customer service.Provides training, acts as back
up and provides mentoring and coaching to the Inventory
Specialist.-Please note in select markets the collective bargaining
agreement rules regarding the Pharmacy Technician would
apply.DISCLAIMER:The above information on this description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of employees
assigned to this job.Based on the role and location, this position
may require you to be fully vaccinated against COVID-19 (including
any booster shots if required), where allowable under the law,
unless you are approved for a reasonable accommodation based on
disability, medical condition, pregnancy, or religious belief that
prevents them from being vaccinated. Proof of vaccination will be
required on your first day of employment or within the first few
months in the position, depending on the role and location. If you
are considered for a role, more information will be provided during
the hiring process.Required QualificationsPTCB National
CertificationMust be at least 16 years of ageLicensure requirements
vary by stateAttention and FocusoThe ability to concentrate on a
task over a period of time without being distractedCustomer Service
OrientationoActively look for ways to help people, and do so in a
friendly manneroNotice and understand customers' reactions, and
respond appropriatelyCommunication SkillsoUse and understand verbal
and written communication to interact with customers and
colleaguesoActively listening by giving full attention to what
others are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at
inappropriate timesMathematical ReasoningoThe ability to use math
to solve a problem, such as calculating day's supply of a
prescriptionProblem ResolutionoIs able to judge when something is
wrong or is likely to go wrong; recognizing there is a
problemoChoosing the best course of action when faced with a
complex situation with several available optionsPHYSICAL
DEMANDS:Remaining upright on the feet, particularly for sustained
periods of timeMoving about on foot to accomplish tasks,
particularly for moving from one work area to anotherPicking,
pinching, typing or otherwise working primarily with fingers rather
than whole hand or armExtending hand(s) and arm(s) in any
directionBending body downward and forward by bending spine at the
waistStooping to a considerable degree and requiring full use of
the lower extremities and back musclesExpressing or exchanging
ideas by means of spoken word; those activities where detailed or
important spoken instructions must be conveyed accuratelyPerceiving
the nature of sounds at normal speaking levels with or without
correction, and having the ability to receive detailed information
through oral communicationVisual Acuity:oThe worker is required to
have close visual acuity to perform activities such as:
transcribing, viewing a computer terminal, reading, visual
inspection involving small partsOccasional lifting of up to 30 lbs;
exerting up to 30 lbs of force occasionally and/or up to 10 lbs of
force frequently, and/or a negligible amount of force constantly to
move objectsPreferred QualificationsWork 30 hours or greater per
weekGreater than 1 year experience as a CVS Pharmacy
TechnicianExperience in Inventory Specialist roleEducationHigh
School diploma or equivalent (preferred)Business OverviewBring your
heart to CVS HealthEvery one of us at CVS Health shares a single,
clear purpose: Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced
human-centric health care for a rapidly changing world. Anchored in
our brand - with heart at its center - our purpose sends a personal
message that how we deliver our services is just as important as
what we deliver.Our Heart At Work Behaviors support this purpose.
We want everyone who works at CVS Health to feel empowered by the
role they play in transforming our culture and accelerating our
ability to innovate and deliver solutions to make health care more
personal, convenient and affordable. We strive to promote and
sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal
opportunity employer, as are the physician-owned businesses for
which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
law.
Keywords: CVS Pharmacy, Pittsburgh , Pharmacy Lead Technician, Healthcare , Bethel Park, Pennsylvania
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