Comprehensive Residential Operations Manager
Company: InVision Human Services
Location: Wexford
Posted on: September 18, 2023
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Job Description:
DescriptionPlans, manages, coordinates, and monitors the
operation of the Comprehensive Residential Program, operating in
the subsidiary InVision Customized Services, a program devoted to
the support of people with intellectual disabilities often
co-occurring with complex psychiatric and/or medical conditions.
Responsible for the overall support needs of people receiving
residential services by ensuring implementation of systems to
achieve regulatory compliance, preparedness and support of
employees within their reporting structure, and high-quality
services. Responsible to oversee the relevant programmatic content
of individual support plans and ensures understanding, adherence,
and commitment to the organization's philosophy and mission.
Ensures independence and empowerment of those supported are always
a priority. Manages program supervisors and behavior specialists
operating within the Comprehensive Program.
Mission and Philosophy
Licensing and Contractual Compliance
Administrative
Financial Management
Reviews and verifies financial documents including bi-weekly
payroll reviews.
Reports immediately any discrepancies related to the use of
personal or company funds.
Performs other duties as requested by the Program Director; attends
and/or conducts meetings; prepares reports; completes surveys and
forms as required.
Leads by Example: Models the values and philosophy of the
organization, is decisive, fair and adaptable.
o Plans strategically to create growth, improve financial
performance and gain competitive advantages
o Is accountable for the department and oneself
o Demonstrates behavior and work style that are consistent with
InVision Human Services values
Manages Performance: Provides the necessary tools to cultivate the
capabilities of others, and to convey confidence in those
capabilities by delegating responsibility, promoting autonomy and
fostering accountability.
o Sets clear, challenging goals and expectations
o Provides resources necessary to successfully achieve goals
o Recognizes, celebrates and rewards accomplishments
Promotes Quality: Ensures the ongoing commitment to achieving and
maintaining quality in all areas of responsibility. Researches,
recommends and applies best practices to areas of
accountability.
o Ensures that one's own and other's work and information are
complete and accurate
o Leads the efforts to achieve licensing, accreditation and quality
departmental standards
o Encourages and motivates others to develop highly effective teams
and a work culture that values quality
Fosters Innovation: Develops, sponsors, or supports the
introduction of new and improved methods, products, policies and
processes.
o Understands that change is essential for growth and success
o Encourages out-of-the-box thinking to develop new, improved
solutions
o Articulates forward-thinking and manages change
Cultivates Relationships: Develops, maintains, influences and
strengthens internal and external partnerships
o Models collaborative problem-solving
o Confidently shares knowledge of organization
o Demonstrates mutual respect and utilizes the principles
established in the communication guideline
o Recognizes and sets aside biases
Communicates Effectively: Expresses oneself clearly and concisely
with a goal to achieve mutual understanding.
o Determines target audience (who needs or benefits from info)
o Chooses most effective channel for target audience
o Expresses oneself clearly in business writing
o Expresses oneself clearly in conversations and in interactions
with others
Lives Integrity: Complies with all applicable laws, rules and
regulations. Upholds all standards of conduct and ethics.
o Treats others consistently, fairly and with compassion
o Protects the privacy and integrity of information pertaining to
those we support
o Accurately and fairly represents issues to ensure resolution
o Is always honest and trustworthy
SUPERVISORY RESPONSIBILITIES
Supervises Program Supervisors and Behavior Specialists within the
program.
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential function satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or
ability required, as well as any physical requirements. Reasonable
accommodation may be made to enable a qualified individual with a
disability to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree in social service or a related field from an
accredited college or university with a minimum of five (5) years'
experience in the areas of supporting people with developmental
disabilities and significant behavioral concerns. Master's Degree
or higher with course work in Psychology, Special Education,
Counseling, Social Work, Education, Applied Behavior Analysis or
Gerontology; OR a Master's degree in social services or a related
field from an accredited college or university including a current
Pennsylvania Behavior Specialist License is strongly preferred.
Incumbent must demonstrate an understanding and ability to
implement non-restrictive, positive, person directed supports.
Minimum of 3 years direct supervisory experience required.
Other Requirements:
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently
required to stand, walk, sit and talk or hear, use hands to finger,
handle, or feel; reach with hands and arms; climb or balance; and
taste or smell. The employee must occasionally lift and/or move up
to 20 pounds. Primary environment: ambient room temperatures,
lighting and traditional office equipment as found in a typical
office environment.
Keywords: InVision Human Services, Pittsburgh , Comprehensive Residential Operations Manager, Executive , Wexford, Pennsylvania
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