Account Manager (onsite)
Company: Wavepoint3pl
Location: Bethel Park
Posted on: September 15, 2023
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Job Description:
Job DescriptionAccount Managers are responsible for providing
complete customer service within Wavepoint Logistics Service
Companies in a timely and professional manner that supports the
growth of our customers and organization. Account Managers will
coordinate shipments using our internal Transportation Management
System as well as customer specific portals and engage in
continuous communication with customers and carriers to ensure
on-time delivery. The incumbent will also capitalize on growth
opportunities and promote expansion of current customer volume when
an opportunity arises and conduct regular account analysis and
conflict resolution. The Wavepoint team in Green Tree, PA is
looking for their newest member, could it be you? We need a
motivated person who enjoys working in a fast paced, ever-changing
environment. We are team oriented and positioned for
growth!Essential FunctionsProactively and diligently handle day to
day operational needs of the customer base through various
transportation solutions and systems.Perform continuous customer
analysis and maintain highest level of standard and customer
scorecard rating.Proactively resolve issues or obstacles that may
prevent on-time deliver or reduced customer satisfaction including
customer PO due date conflicts.Maintain contact and foster business
relationship with current customers to offer quality customer
service and serve as a point of contact for account management
support if needed including track and trace information, load
status and third-party web portals.Maintain carrier contacts and
other parties involved in customer transactions to ensure seamless
transactions occur with OTD and OTP.Continuously track and trace
freight movement and resolve any barriers or challenges that may
disrupt business and communicate details to the customer.Perform
customer analysis to ensure proper attention is given to mitigate
potential failures and maintain customer KPI scorecardCapitalize on
new business through opportunity recognition for additional freight
volume.Identify creative solutions and continuous improvement
opportunities to promote growth and increased service.Logistics
industry experience.Sales experience preferred High initiative and
high energy with a strong understanding and drive for a positive
Customer Experience.Ability to develop long-term relationships.
Proficient in technology including Microsoft Office Suite and
Salesforce or like software.Confident verbal and written
communication and presentation skills.Ability to excel in a
team-oriented environment as well as independently. PI229927260
Keywords: Wavepoint3pl, Pittsburgh , Account Manager (onsite), Executive , Bethel Park, Pennsylvania
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