Assistant General Manager
Company: Wendy's Primary AIM
Location: Leetsdale
Posted on: March 18, 2023
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Job Description:
Job Description:
In this role, you will support the General Manager by providing
coaching to the team and creating and supporting a fun, inviting
work environment where the team feels respected and valued. You
will know how to identify 5-Star talent and how to put the right
people in the right places at the right time through effective
scheduling. With the support of a General Manager (GM) or District
Manager (DM), you will manage the daily operations and staff of a
Wendy's restaurant in your market. You will be responsible for the
execution of all Company policies, procedures, programs and
systems. In this role, you will ensure the achievement of all
restaurant objectives while following all Company guidelines and
ensure compliance with all federal, state and local laws and
ethical business practices. You will lead, interview, select,
direct, train and develop all Shift Managers, Team Trainers and
Crew with the support of your GM or DM. In this role, you will be
the acting GM for any non-home restaurants with support from the
DM. You must be able to complete all GM duties as needed within a
restaurant. Duties may vary depending on duration of coverage in
non-home restaurants. By accepting this position, you will be
required to travel to restaurants within your market, up to 50
miles from your home restaurant on a regular basis. Key
ResponsibilitiesMaximizes store sales goals verus budget and prior
year, including participation in marketing programs. Evaluates
store performance at specified intervals using Company inspection
form and develops and implements appropriate plans to resolve
unfavorable trends and enhance sales. Manages assigned store
requirements for new product rollouts/procedures. Ensures
protection of Wendy's brand and assets through store compliance
with Company operating policies and proceduresTrains, monitors and
reinforces food safety procedures to store management and crew
employees. Ensures all food safety procedures are executed
according to Company policies and health/sanitation regulations.
Coaches and retrains managers as required and takes corrective
actions as appropriate and with support from General or District
ManagerManages food, labor and paper costs and other controllable
expenses. Develops and implements appropriate plans to resolve
unfavorable trends and enhance profits. Works with General or
District Manager to establish store priorities, and develops and
executes store plans. Informally evaluates store performance,
receives and incorporates feedback from store inspections, and
implements action plans to improve store ratings. Conducts regular
managers' meetings to communicate and reinforce prioritiesEnsures
People Excellence culture through developing subordinates to
maximize their contributions and future promotability. Executes
proper training and development through current systems and
practices. Ensures achievement of proper staffing levels. Utilizes
ongoing system for the recruitment, development, recognition and
retention of store management and crew. Prepares and conducts
quality, timely performance feedback and performance appraisals for
store management and crew. Works with HR staff to manage Speak Out
process at store level, ensuring expedient and appropriate
resolutionEnsures the continual improvement of Quality, Service and
Cleanliness standards on all day parts, including monitoring the
monitoring of food product quality. Appropriately utilizes the
Customer Experience Playbook and puts emphasis on "Delight Every
Customer". Helps diagnose service issues and directs subordinate
managers and crew in executing Playbook plays to resolve.Decision
Making AuthorityAnalyze restaurant performance data (e.g., sales,
food cost, SOS, VOC, etc.) to make recommendations regarding
restaurant plans to address negative trends. Adjust manager and
crew schedules as needed (e.g., calling or sending home based on
labor, performance and forecast)Analyze talent and staffing goals
and make recommendations for adjustments to ensure staffing goals
are met.Investigate and resolve customer complaints within the
restaurant.Monitor service quality and make adjustment to
positioning guidelines as necessary. Approval of expenditures
within the established guidelines.Recommends corrective action
related to customer service issues or poor performance of crew or
subordinate managers.QualificationsEDUCATION: Associates degree and
1 year of line operations experience; or equivalent combination of
education and experienceTwo years supervisory experienceMust be at
least 18 years of ageGeneral knowledge of state and federal
employment laws. Ability to quickly become knowledgeable about and
able to train others in Wendy's systems (i.e., WeLearn, HMS) and on
employee development programsMust be able to accomplish all Key
Responsibilities. Ability to work, concentrate and perform duties
accurately in a fast paced environment that may involve noise and
hot/cold temperatures or other elements. Must be able to stand for
prolonged periods of time. Position requires the use of a headset.
Frequent lifting and carrying (up to 25-50 pounds, as necessary),
reaching, pushing, pulling, bending, kneeling and stooping is
involvedAbility to multi-task while maintaining composure and
giving sound advice and direction. Must be able to take direction,
give direction, work well in a team environment and have a strong
customer orientation focus. Must exhibit professionalism,
composure, and discretion when expediting or resolving all customer
related concerns and issuesFlexibility to work a 50 hour work week.
Must be available to report to work promptly and regularly, and to
work all day parts and days of the week. Will be required to work
in multiple locations and must have the ability to travel to other
restaurants, Area office, etc., as business needs dictate. Must
have and maintain SercSafe certificationReliable transportation and
the ability to drive long distances as needed
Keywords: Wendy's Primary AIM, Pittsburgh , Assistant General Manager, Executive , Leetsdale, Pennsylvania
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