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Support Manager

Company: Coen
Location: Shelocta
Posted on: January 27, 2023

Job Description:

Job PurposeThe Support Manager is a part-time leadership role that is designed to provide additional flexibility and leadership towards fulfilling our Company Mission. Assists and supports the Assistant Store Manager and Store Manager in the execution of the entire store's operations; including generating sales through suggestive selling techniques, customer service, cleanliness, merchandising, pricing, cash register operations (POS) and loss prevention in adherence to all company policy/store standards. Oversees operation of entire store in absence of Store Manager and Assistant Manager.Guiding PrinciplesCoen's mission is to impress and satisfy our customers and clients with every visit and make their lives simpler through the following seven Core Principles.Do the right thing, right now, every timeEmbrace changeCommunicate with transparencyRespect and value guests and team membersTreat our vendors as partnersHave a passion for winningCommit to making a positive impact on the communityResponsibilities & Essential FunctionsEnsure each guest receives outstanding service by providing a friendly environment, including greeting and acknowledging every guest, utilizing suggestive selling techniques, maintaining outstanding standards, solid product knowledge and all other components of guest services.Assist in vendor check-in, ordering, receiving of orders and merchandising enhancements by having properly stocked, faced and readily available products for our guests.Maintains site appearance standards keeping the stores looking terrific and taking exceptional care of our valued guests. Performs light maintenance duties as assigned. Helps ensure equipment is operating correctly and communicates when maintenance is need.Follows and complies with all health and sanitation procedures and adheres to safe working practices.Train and coach team members as directed by the Assistant Store Manager and Store Manager.Works cash register, monitors shift cash and inventory control, and prepares shift reports.Responsible for the open/close of the store and leading the operation of the store in absence of the Store Manager or Assistant Manager.Completes daily paperwork reconciliation, cash reconciliation, ordering and food inventory, as needed.Follows Incident Reporting Instructions and reports any safety concerns or related incidents timely.Maintains professional appearance in accordance with the company dress code policy.Maintains professional communication and demeanor with vendors, team members and guests.Responsible and accountable for completion and execution of tasks for assigned shift.Cross trained in all retail and food service operations.Strong commitment to team work while being flexible and adaptable to change.Adheres to Federal, State, and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement.*All other duties as assigned

Keywords: Coen, Pittsburgh , Support Manager, Executive , Shelocta, Pennsylvania

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